BRENDA JAZMIN LARIOS
Las Vegas,NV
Summary
Healthcare operations and outreach leader with 10 years of progressive experience at Optum, advancing from Medical Assistant to Clinical Operations Manager. Directed multi-site clinical and administrative operations in a senior-focused, value-based care environment across 6 Senior Wellness and Community Center clinics and 2 mobile healthcare units supporting 23 providers throughout Nevada. Recognized as a trusted operational resource with expertise in provider schedule and template optimization, patient outreach and engagement, workforce coordination, patient access, regulatory readiness, team development, and cross-functional problem-solving. Bilingual in English and Spanish.
Overview
1
1
Certification
10
10
years of professional experience
Work History
CLINICAL OPERATIONS MANAGER
UnitedHealth Group (UHG), Optum - Senior Wellness & Community Centers
Las Vegas, NV
03.2024 - 08.2026
- Directed clinical and administrative operations across 6 clinics and 2 mobile healthcare units supporting 23 providers throughout Southern and Northern Nevada.
- Coordinated workforce coverage, patient flow, and facility readiness, ensuring operational needs were met across multiple locations.
- Developed and optimized provider schedules and templates to enhance appointment access and streamline clinical workflow.
- Served as a primary operational resource for providers and clinic teams, independently troubleshooting scheduling, staffing, facility, equipment, patient-access, and workflow issues to maintain continuity of daily operations.
- Conducted monthly clinic audits and implemented corrective-action workflows to maintain regulatory, safety, and organizational standards.
- Partnered across clinical, front-office, facilities, and business teams to resolve escalations, remove operational barriers, and support consistent service delivery.
- Led senior wellness, patient outreach, community engagement, and recruitment operations, aligning enrollment efforts with provider capacity, schedule utilization, and participant needs.
- Trained and coached staff to reinforce accountability and service standards, fostering a patient-centered culture.
CLINICAL OPERATIONS SUPERVISOR
UnitedHealth Group (UHG), Optum - Senior Wellness & Community Centers
Las Vegas, NV
01.2022 - 03.2024
- Optimized staffing plans and operational workflows to strengthen coverage, workforce utilization, patient flow, and patient-centered care delivery.
- Supervised daily clinical and administrative operations to ensure optimal team performance, effective staff scheduling, resource allocation, and high service quality.
- Resolved patient concerns and operational barriers promptly, partnering with staff and leaders to implement targeted quality and service improvements.
- Developed and delivered new-hire training and facilitated team meetings focused on compliance, collaboration, accountability, and operational problem-solving.
LEAD PATIENT CARE COORDINATOR
UnitedHealth Group (UHG), Optum - Senior Wellness & Community Centers
Las Vegas, NV
04.2018 - 01.2022
- Coordinated patient access and care-support functions, enhancing appointment scheduling, insurance verification, treatment authorizations, and HIPAA compliance while ensuring effective patient communication.
- Partnered closely with Outreach teams to support patient engagement initiatives, coordinate appointment opportunities, and help fill provider schedules across Senior Wellness and Community Centers.
- Collaborated with providers, patients, and insurance representatives to resolve access and authorization issues, ensuring accuracy of patient information.
- Developed scheduling workflows and trained new Patient Care Coordinators to promote consistent service, accuracy, and adherence to established processes.
MEDICAL ASSISTANT
UnitedHealth Group (UHG), Optum - Adult Medicine
Las Vegas, NV
03.2016 - 04.2018
- Streamlined patient flow by preparing patients for provider visits, directing them to examination areas, and resolving routine questions.
- Maintained organized, stocked, and functional examination rooms; identified and addressed equipment and supply needs promptly.
- Conducted direct patient outreach over two years, increasing engagement and generating appointments for Senior Wellness Center serving older adults.
Education
Associate of Science (A.S.) - Medical Assistant
Pima Medical Institute
Las Vegas, NV04-2014
Skills
- Multi-Site Clinic Operations
- Value-Based Care Operations
- Provider Scheduling & Template Optimization
- Patient Access & Flow
- Workforce Planning & Coverage
- Regulatory Compliance & Audits
- Clinical & Front-Office Leadership
- Staff Training & Performance Management
- Patient Outreach & Engagement
- Mobile clinic operations
- Cross-Functional Collaboration
Certification
Basic Life Support (BLS) / CPR
LANGUAGES
English - Native/Bilingual Proficiency | Spanish - Native/Bilingual Proficiency
Timeline
CLINICAL OPERATIONS MANAGER
UnitedHealth Group (UHG), Optum - Senior Wellness & Community Centers
03.2024 - 08.2026
CLINICAL OPERATIONS SUPERVISOR
UnitedHealth Group (UHG), Optum - Senior Wellness & Community Centers
01.2022 - 03.2024
LEAD PATIENT CARE COORDINATOR
UnitedHealth Group (UHG), Optum - Senior Wellness & Community Centers
04.2018 - 01.2022
MEDICAL ASSISTANT
UnitedHealth Group (UHG), Optum - Adult Medicine
03.2016 - 04.2018
Associate of Science (A.S.) - Medical Assistant
Pima Medical Institute