Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Brenda Johnson

Wichita Falls,Texas

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

23
23
years of professional experience

Work History

Cashier Assistant Manager

Fas Pac
Wichita Falls, TX
01.2010 - 09.2021
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Direct Care Worker

First Step Inc
Wichita Falls, TX
03.2011 - 07.2016
  • Implemented and supported company quality and safety improvement efforts.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Did intake and exits on the battered and abused women and children.assigned them a room and gave bedding and hygiene agents. Made sure they got their medicine as needed. Made sure they could get in the food pantry as needed.I cleaned and did nightly rounds as well as paperwork that was mandatory for it to be done, and help them be able to find a place to live

Direct Support Worker

First Step Inc
Wichita Falls, TX
09.2012 - 02.2019
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance to staff.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean. Took care of children and teens placed in the home after being removed by CPS took to cps visits administered medication picked up from school helped with home work and took on schedualed outings

Education

Diploma - Basics

Old High
Wichita Falls, TX
05.1988

Skills

  • Legal Standards
  • Department Oversight
  • Staff Coaching and Training
  • Merchandise Quality Assurance
  • Computer Proficiency
  • Verbal and Written Communication
  • Policy Development and Enforcement
  • Customer Service
  • Retail Operations
  • Maintaining Clean Work Areas
  • Documentation

Timeline

Direct Support Worker

First Step Inc
09.2012 - 02.2019

Direct Care Worker

First Step Inc
03.2011 - 07.2016

Cashier Assistant Manager

Fas Pac
01.2010 - 09.2021

Diploma - Basics

Old High
Brenda Johnson