Brenda Johnson
Summary
Hardworking business Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Front End Services Associate
Walmart
Ft Myers, FL
03.2026 - Current
- Executed cash out services, engaged customers, greeted shoppers, scanned items, bagged purchases, processed payments (cash/card), and managed self-checkout lanes.
- Assisted customers with inquiries and product selections in a fast-paced environment.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
Digital Order Services Specialist
Walmart
Forest City, NC
01.2026 - 03.2026
- Delivered customer support for digital services inquiries, resolving issues to enhance user experience.
- Facilitated online order processing and fulfillment, ensuring timely delivery and customer satisfaction.
- Oversaw product listings, maintaining accuracy to improve online visibility and customer trust.
Server
The Copper Penny
Rutherfordton, NC
09.2025 - 01.2026
- Managed customer dining experience to ensure satisfaction and engagement.
- Managed high-volume shifts, serving up to 150+ guests per night while maintaining order accuracy.
- Handled simultaneous orders and table service for 10 tables (25+ patrons) during peak hours, ensuring timely service.
- Streamlined food preparation by collaborating with kitchen staff, reducing average wait times by 10%.
- Processed transactions using digital POS system, ensuring accurate handling of cash and credit payments.
Deli Associate
Ingels Market
Forest City, NC
07.2025 - 09.2025
- Served customers fresh, made-to-order subs and sandwiches.
- Maintained cleanliness and stock levels of salad and hot bars.
- Stock and keep salad bar and hot bars clean and well stocked.
- Ensured customers had all necessary items at service stations.
- Assist other stations as necessary.
- Delivered sandwiches and hot food to ensure customer satisfaction.
Wealth Management Associate
Various Fortune 500 investment firms
, FL
01.1999 - 07.2023
- - Experience in wealth management or investment banking.
- - Strong skills in building and maintaining business relationships.
- - Skill in understanding market data using different systems, with attention to compliance and risk issues.
- - Help identify risks and reduce potential liabilities.
- - Ability to find creative solutions in uncertain and complex situations.
- - Work well under pressure and meet tight deadlines.
- - Capable of handling multiple tasks and completing projects on time.
- - Manage scheduling and travel arrangements for Financial Advisors.
- - Excellent verbal and written communication skills.
Marketing and Social Media Director
Naples Vitality
Naples, FL
04.2019 - 02.2020
- Created and implemented a social media strategy to increase the social media lead generation by around 50%, consistently bringing in over $100,000 each month in revenue and adding new patients.
- Collaborated with team to gather field input, resulting in new ideas that enhanced overall success.
- Monitored success metrics, streamlining processes to save 12 hours of work monthly.
- Resolved customer issues on social media and by phone, reducing support requests by 25%.
Store Associate
FarmHouse Tack
Landrum, SC
04.2019 - 02.2020
- Enhanced customer engagement through prompt, attentive service, fostering positive shopping experiences.
- Improved inventory accuracy with detailed, timely updates, supporting effective stock management.
- Maintain an orderly and organized store to accommodate ongoing merchandise changes, ensuring a better customer experience.
- Maintained orderly store environment to accommodate merchandise changes, enhancing overall customer experience.
Manager
The Sophisticated Closet
Winter Garden, Florida
03.2015 - 09.2015
- Managed daily operations and staff scheduling for retail environment.
- Oversaw inventory management and restocking processes to ensure product availability.
- Developed promotional displays to enhance customer engagement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Skills
- Customer service
- Cash handling
- Customer engagement
- Client relationship management
- Customer relationship management (CRM)
- Sales support
- Multitasking and organization
- Attention to detail
- Team collaboration
- Problem solving
- Relationship building
- Verbal and written communication
- Public relations
- Inventory management
- Customer relationship management
- Effective communication
- Service excellence
- Computer skills
- Event coordination
- Research
- Courteous and professional
- Issue resolution
- Shipment processing
- Meeting scheduling
- Collaborative teamwork
- MS office
Timeline
Front End Services Associate
Walmart
03.2026 - Current
Digital Order Services Specialist
Walmart
01.2026 - 03.2026
Server
The Copper Penny
09.2025 - 01.2026
Deli Associate
Ingels Market
07.2025 - 09.2025
Marketing and Social Media Director
Naples Vitality
04.2019 - 02.2020
Store Associate
FarmHouse Tack
04.2019 - 02.2020
Manager
The Sophisticated Closet
03.2015 - 09.2015
Wealth Management Associate
Various Fortune 500 investment firms
01.1999 - 07.2023