Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brenda Jones

Brenda Jones

Hampton,GA

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Francesca's
Alpharetta , Georgia
06.2022 - Current
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Administrative Assistant

Clayton County Government
Jonesboro , GA
03.2006 - 11.2011
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Greeted visitors and provided general information about the company.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Education

High School Diploma -

Bloomfield High School
Huckleberry Lane, Bloomfield CT
06-1979

Business

Atlanta Technical College
Atlanta, GA

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Shipping and logistics

Timeline

Customer Service Representative

Francesca's
06.2022 - Current

Administrative Assistant

Clayton County Government
03.2006 - 11.2011

High School Diploma -

Bloomfield High School

Business

Atlanta Technical College

Similar Profiles

CREATE PROFILE
Brenda Jones