Nina Burleson

Medical Bill Collector

Hollis Cobb Associates

04.2006 - 08.2025

Contact patients for payments on balances due after insurance.
Reviewed and explained to patients their itemized bill and explanation of benefits (EOB)
Negotiated payment plans with patients to facilitate the resolution of delinquent accounts while maintaining positive customer service relationships
Updated patients demographics and insurance in accordance with policies and procedures
Submitted insurance claims and reviewed patient bills for accuracy
Handled denied claims and resolved billing issues
Staying informed and updates on all HIPPA guidelines
Collaborated with healthcare providers to ensure accurate billing and timely insurance payments.
Maintained compliance with federal and state regulations, staying current on the latest laws governing medical billing collections practices.
Enhanced revenue recovery by diligently following up on outstanding medical bills and negotiating payment plans with patients.
Elevated customer service standards by responding empathetically to patient concerns while remaining firm on payment requirements.
Supported positive relationships between healthcare providers and patients, fostering an environment conducive to prompt payments.
Collaborated with insurance companies to expedite claim processing, resolving discrepancies and ensuring accurate reimbursements.
Increased patient satisfaction by promptly addressing billing disputes and providing clear explanations of charges.
Processed billing calls and answered questions from patients and third-party carriers.
Contacted patients to discuss past-due accounts and negotiated payment plans.
Entered client details and notes into system for interdepartmental access and review.
Processed patients payments and updated accounts to reflect new balance.
Located patients with overdue accounts and solicited payment in compliance with fair debt collection practices.
Generated and distributed monthly patients statements.
Strengthened patient trust by maintaining strict confidentiality when discussing sensitive financial matters.
Maintained accurate records of patients accounts, payments and payment plans.
Monitored patients accounts for payment delinquency and initiated collection efforts.