Jontae Slaughter
Round Rock
Summary
Dynamic professional with a proven track record in balance collection and exceptional customer service, notably at Hollis Cobb Associates. Skilled in billing problem resolution and delinquency prevention, adept at enhancing customer satisfaction and loyalty. Demonstrated ability to exceed call center metrics, leveraging issue investigation and payment posting expertise to drive financial stability and operational efficiency.
Overview
13
13
years of professional experience
Work History
Collections Specialist
Hollis Cobb Associates
07.2023 - 10.2024
- Medical Collections working with various insurances to ensure that a patient balance is taken care of also providing customer service to answer any questions about appointments or billing questions
Valuation Specialist
CCC
08.2020 - 07.2023
- Researching vehicle's and finding the values of those vehicle as well as working with insurance company's to find the information for pricing of the vehicle
- Worked in call center setting taking 200-300 calls a day
Collections Specialist
EZ Money
06.2013 - 05.2019
- Working with customer to ensure online loans were paid off
- Dealt with multiple systems and ensured that the customer felt comfortable with the company to instill value of the company into the customer as well as taking payments in the form of ACH and CC information
- Also over seeing other agents doing one on one coaching with agents and also handling escalated calls
Customer Retention Specialist/Maintenance Technician
Time Warner Cable Call Center
12.2012 - 05.2013
- Helped customer's get the best packages and services for their everyday lives and answered high volume calls and used multiple systems
- Also met all call center metrics each month
- High volume call center take more than 200 calls a day, adjusting bill payments
- Also doing cable installs, running cables through drywall, fixing the wall as well as painting and maintenance
Delivery Solutions Specialist
Sears Holdings Corporation
10.2011 - 11.2012
- Handled various inbound and outbound phone calls regarding customers' deliveries, ensuring the entire process goes well
- Tracked delivery manifests, communicated with distribution center and carriers, along with stores as liaison of the operation
- Processed damage claims, offered compensation, conducted part requests, and other such activities to maintain viability of the company and the customers' satisfaction
Education
Diploma -
Stony Point High School
05.2008
Skills
- Balance collection
- Billing problem resolution
- Issue investigation
- Payment posting
- History research
- Delinquency prevention
Skills
- ACH Skills
Timeline
Collections Specialist
Hollis Cobb Associates
07.2023 - 10.2024
Valuation Specialist
CCC
08.2020 - 07.2023
Collections Specialist
EZ Money
06.2013 - 05.2019
Customer Retention Specialist/Maintenance Technician
Time Warner Cable Call Center
12.2012 - 05.2013
Delivery Solutions Specialist
Sears Holdings Corporation
10.2011 - 11.2012
Diploma -
Stony Point High School
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