Brenda Keahey
Ranchester,WY
Overview
2026
2026
years of professional experience
1
1
Certification
Summary
Dynamic Operations Coordinator with a proven track record at Second Chance Sheridan Cat Rescue, adept in client advocacy and recovery planning. Successfully streamlined communication and enhanced workflow efficiency, leading to improved operational outcomes. Skilled in case management and motivated by a commitment to animal welfare and community resources.
Work History
Operations Coordinator
Second Chance Sheridan Cat Rescue
Sheridan, WY
10.2023 - Current
- Coordinated scheduling and logistics for animal care and rescue operations.
- Managed inventory of supplies, ensuring availability for daily operational needs.
- Streamlined communication between volunteers and staff to enhance workflow efficiency.
- Ensured adherence to animal welfare regulations throughout operational activities.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Monitored compliance with animal welfare regulations during operational activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Housekeeping Supervisor
Best Western Hotel
Sheridan, WY
1999 - 2002
- Oversaw daily housekeeping operations, ensuring adherence to cleanliness standards.
- Trained and mentored staff in cleaning procedures and safety protocols.
- Developed efficient scheduling systems to optimize staff assignments and resource allocation.
- Conducted inspections of guest rooms and public areas for quality assurance.
- Implemented inventory management processes for cleaning supplies and equipment.
- Collaborated with maintenance team to address facility issues impacting guest experience.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Supervised daily cleaning operations, ensuring adherence to hotel standards and guest satisfaction.
- Trained and mentored housekeeping staff on efficient cleaning techniques and safety protocols.
- Conducted inspections of guest rooms and common areas to maintain high cleanliness levels.
Assistant Manager
Dairy Queen
Sheridan, WY And Cody, WY
08.2017 - 10.2019
- Assisted in managing daily operations to ensure efficient service delivery.
- Trained and supervised team members on operational procedures and customer service standards.
- Developed scheduling strategies to enhance staff productivity during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Maintained cleanliness and organization of the store environment to adhere to health regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Identification Technician
Y-Tex
Cody, WY
11.2013 - 06.2016
- Conducted fingerprint analysis using advanced identification software to ensure accuracy and reliability.
- Assisted in processing identification requests, verifying information against established protocols.
- Maintained detailed records of completed analyses and identification results for audit compliance.
- Implemented quality control measures to improve the consistency of identification results across workflows.
- Conducted regular equipment maintenance checks, ensuring reliable performance for crucial identification tasks.
Analytical Lab Technician
Inter-Mountian Labs/ Pace Analytical
Sheridan, WY
07.2006 - 11.2013
- Maintained accurate records of experimental procedures and results in laboratory information management systems (LIMS).
- Assisted in developing and validating analytical methods to improve efficiency and accuracy.
- Collaborated with team members to troubleshoot equipment issues and enhance operational workflows.
- Trained new staff on laboratory protocols, safety procedures, and best practices for sample handling.
- Reviewed data for inconsistencies, ensuring adherence to quality assurance standards in all analyses.
- Provided reliable test results by following established laboratory procedures and safety protocols.
- Assisted in troubleshooting instrument malfunctions, leading to minimal downtime and consistent performance levels.
- Developed new analytical methods for the accurate identification of chemical compounds in samples.
- Maintained detailed records of all experiments performed, improving traceability and supporting future research efforts.
- Ensured timely delivery of high-quality results by prioritizing tasks according to project deadlines and client requirements.
- Evaluated emerging technologies in analytical chemistry and provided recommendations for potential integration into the lab, supporting continuous innovation efforts.
- Reduced sample contamination risk by enforcing strict cleanliness standards within the lab environment.
Rig Hand
Young Drilling
Sheridan, WY
07.2004 - 04.2005
- Operated drilling equipment to ensure safe and efficient rig operations.
- Assisted in maintaining equipment, performing routine inspections to enhance reliability.
- Collaborated with crew members to execute daily tasks safely and effectively.
- Monitored drilling fluids, adjusting properties to optimize performance and safety.
- Followed safety protocols rigorously, contributing to a culture of safety on-site.
- Assisted in the assembly of drill pipes, ensuring proper connections and alignment for smooth drilling operations.
- Maintained a clean work environment by regularly disposing of waste materials from drilling operations properly and responsibly.
- Assisted in rigging up and down, ensuring a smooth transition between different drilling locations and minimizing downtime for the crew.
Assistant Store Manager
JB's Family Restaurant
Sheridan, WY
08.2000 - 07.2004
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Facilitated effective communication between front-of-house and kitchen staff to enhance service efficiency.
- Implemented daily cash handling procedures, maintaining accuracy in register operations.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Monitored compliance with health and safety regulations, fostering a safe dining environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Material Handler
CNZ Wood Pellet Factory
Sheridan, WY
08.1999 - 05.2000
- Monitored stock levels and reported discrepancies to enhance inventory accuracy.
- Implemented best practices for storage solutions, optimizing space utilization in warehouse layout.
- Trained new hires on equipment operation and safety procedures, fostering a culture of safety awareness.
- Collaborated with logistics team to streamline shipping processes, reducing delays in order fulfillment.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Gas Station Attendant
Holiday Gas Station
Sheridan, WY
10.1998 - 10.1999
- Operated fuel pumps and ensured safe fueling procedures for customers.
- Maintained cleanliness and organization of store and surrounding areas.
- Assisted customers with inquiries, providing information on products and services.
- Processed transactions accurately using point-of-sale systems.
- Restocked merchandise shelves to optimize product availability and visibility.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
Assistant Store Manager
Taco Bell
10.1998 - 06.1999
- Supported promotional initiatives, contributing to increased sales during peak periods.
- Coordinated team schedules to optimize staffing levels during busy shifts and special events.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted in daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on company policies, procedures, and customer engagement strategies.
- Managed inventory levels through regular audits and effective stock rotation practices.
- Monitored financial transactions to maintain accuracy in cash handling and reporting processes.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Prepared food and beverages according to company standards and recipes.
- Operated cash register, processed transactions accurately, and managed customer inquiries.
Sales Associate
Walmart
07.1995 - 07.1997
- Implemented promotional campaigns to enhance sales performance and drive customer traffic.
- Conducted team meetings to communicate goals, expectations, and performance feedback effectively.
- Resolved customer complaints swiftly to uphold brand reputation and ensure positive experiences.
- Collaborated with management to develop staff schedules that optimized labor efficiency and coverage.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Crew Member
Dairy Queen
03.1994 - 06.1995
- Prepared food and beverages according to company standards and recipes.
- Operated cash register, processed transactions accurately, and managed customer inquiries.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members during peak hours to ensure efficient service delivery.
- Followed safety procedures for food handling and equipment operation diligently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Arts - Psychology
University of Wyoming
Laramie, WYAssociate of Applied Science - Psychology
Northern Wyoming Community College
Sheridan, WY05.2024
Associate of Applied Science - Human Services
Sheridan College
Sheridan, WY05.2024
Skills
Relapse prevention
Client advocacy
Motivational interviewing
Addiction recovery support
Self-care promotion
Behavior modification
Co-occurring disorders
Empathy development
Recovery planning
Clinical assessment
Substance abuse
Boundary setting
Community resources
Client confidentiality
Case management
Certification
Addiction Practitioner and Human Services
Timeline
Operations Coordinator
Second Chance Sheridan Cat Rescue
10.2023 - Current
Assistant Manager
Dairy Queen
08.2017 - 10.2019
Identification Technician
Y-Tex
11.2013 - 06.2016
Analytical Lab Technician
Inter-Mountian Labs/ Pace Analytical
07.2006 - 11.2013
Rig Hand
Young Drilling
07.2004 - 04.2005
Assistant Store Manager
JB's Family Restaurant
08.2000 - 07.2004
Material Handler
CNZ Wood Pellet Factory
08.1999 - 05.2000
Gas Station Attendant
Holiday Gas Station
10.1998 - 10.1999
Assistant Store Manager
Taco Bell
10.1998 - 06.1999
Sales Associate
Walmart
07.1995 - 07.1997
Crew Member
Dairy Queen
03.1994 - 06.1995
Housekeeping Supervisor
Best Western Hotel
1999 - 2002
Bachelor of Arts - Psychology
University of Wyoming
Associate of Applied Science - Psychology
Northern Wyoming Community College
Associate of Applied Science - Human Services
Sheridan College