Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Brenda Kelly

Mobile

Summary

Experienced customer service representative, and nursing assistant, equipped for fast-paced work and changing daily needs. Serves clients effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase patron satisfaction.

Professional inventory specialist with solid experience in managing stock and ensuring efficient inventory processes. Strong focus on team collaboration and adapting to changing needs. Skilled in inventory management, organization, and maintaining accurate records. Reliable and results-driven with consistent approach to achieving objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Overnight Stocker

Walmart
02.2025 - 07.2025
  • Oversaw nightly inventory replenishment and ensured accurate placement of products on shelves.
  • Trained new stock team members on safety protocols and efficient stocking techniques.
  • Coordinated with management to optimize stock layout and maximize sales potential.
  • Conducted regular audits of inventory levels to maintain product availability and reduce waste.

CYPA Youth Program Assistant

NAF Child Development Center
10.2022 - 02.2025
  • Utilized games, toys and books to develop and improve cognitive skills and physical abilities.
  • Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Read to children and taught them simple painting, drawing, handicrafts and songs.
  • Maintain safe play environment.
  • Performed general administrative tasks, such as taking attendance, editing internal paperwork and making phone calls.

Certified Medication Aide

Bridge Senior Living
06.2022 - 08.2022
  • Collected specimens, such as urine, feces and sputum.
  • Turned and repositioned bedridden patients.
  • Kept patient information confidential to protect organization's value.
  • Gathered information from nurses and physicians about patient condition and treatment plans.
  • Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables and stretchers.
  • Reviewed patient dietary restrictions and food allergies to verify appropriate diet.
  • Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds and blood in urine.
  • Observed patient's responses, reactions and changes to medications.
  • Reminded patients to take medications and nutritional supplements.

Home Health Aide

Self employed
11.2020 - 09.2021
  • Recorded patient information, notifying nursing staff of changing or unusual conditions.
  • Reviewed individualized care plans to drive continuity and consistency of care.
  • Monitored patient condition by taking measurements of temperature and blood pressure.
  • Transported patients using proper body mechanics or lifting devices for accident prevention.
  • Adhered to professional standards to protect reputation of home care agency.
  • Followed procedures regarding infection prevention and control and handling of hazardous waste.
  • Recognized emergency situations and implemented appropriate emergency procedures.
  • Transported patients to bathroom and provided incontinent care.
  • Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores.
  • Provided support and personal services, enabling patients to stay in homes.
  • Prepared beds and changed linens, maximizing patient comfort.
  • Assisted mobility-challenged patients with access to beds, baths and wheelchairs.
  • Maintained patient records and reported notable observations to supervisor and case manager.
  • Bathed patients and assisted with ADLs, promoting autonomy while monitoring safety.
  • Monitored prescribed exercise plans and documented progress or challenges.
  • Applied topical treatments and administered massage therapy to alleviate physical discomfort.
  • Leveraged knowledge of wound care and infection-control standards when changing dressings.

Health Aide

TLC Homecare
10.2020 - 06.2021
  • Compiled, maintained, and filed reports, including accurate, updated health records.

Customer Service Cashier

Gander Mountain
05.2016 - 01.2017
  • Handled cash, check, and card transactions and maintained balanced drawer to facilitate large purchases.
  • Marketed products to existing and new customers through special promotions and suggestive selling techniques.
  • Answered incoming phone calls to offer information to customers and direct callers.
  • Restocked, merchandised, and cleaned store before shift start to improve product visibility and drive sales.
  • Promoted targeted programs to customers to drive increased revenue and build brand loyalty.
  • Checked and documented inventory levels and reported losses or discrepancies to management.
  • Placed customer merchandise orders to fulfill requests and resolve service issues.
  • Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.
  • Increased sales of target items by employing excellent upselling and communication skills.
  • Collaborated with team members and cross-trained employees in different positions and departments.
  • Solved complaints by customers and issued credits for returned merchandise.
  • Increased customer satisfaction ratings by providing prompt and accurate service.

Education

Bachelor of Arts - Psychology

American Public University System
Fayetteville, North Carolina

Certificate - Certified Nursing Assistant

Emerald Nursing School
El Paso, Texas

Skills

  • Merchandise Upselling
  • Complaint Documentation
  • Patient Evaluations
  • Family Communication
  • Vital Signs
  • Bed Preparation
  • Light Housekeeping
  • First Aid And CPR
  • Mobility Assistance
  • Patient Relationship Building
  • Electronic Charting
  • Quality Assurance
  • Upselling And Cross-Selling
  • Sales Closing
  • Conflict Resolution
  • Call Center Procedures
  • Report Generation
  • Client Communication
  • Service Upselling
  • Order Processing
  • Product Sales
  • Customer Service
  • Behavior Redirection
  • Emotional Development
  • Instructional Strategies
  • Client Needs Assessment
  • Youth Guidance
  • Stocking shelves
  • Stock rotation
  • Pallet jack operation
  • Product restocking
  • Heavy lifting
  • Maintaining safety
  • Stock replenishment
  • Label reading
  • Handheld scanner use
  • Stockroom maintenance
  • Motivated team player
  • Cash register operations

Certification

Certified Medication Aide

LANGUAGES

Spanish - Intermediate

Timeline

Overnight Stocker

Walmart
02.2025 - 07.2025

CYPA Youth Program Assistant

NAF Child Development Center
10.2022 - 02.2025

Certified Medication Aide

Bridge Senior Living
06.2022 - 08.2022

Home Health Aide

Self employed
11.2020 - 09.2021

Health Aide

TLC Homecare
10.2020 - 06.2021

Customer Service Cashier

Gander Mountain
05.2016 - 01.2017

Certificate - Certified Nursing Assistant

Emerald Nursing School

Bachelor of Arts - Psychology

American Public University System

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