BRENDA LINDEN
Omaha,NE
Summary
Detail-oriented professional who adapts seamlessly to evolving processes and technologies. Highly qualified with extensive knowledge of project management principles, policies, and procedures. Demonstrated ability to champion change management and foster a culture of continuous process improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Contractor Sr. Project Manager
TEKSystems
01.2022 - Current
- Contracted employee to assist in multiple programs for West Corp./Intrado for HealthCare, Education, Utilities business areas.
- Works with cross functional teams to manage and lead IT projects from start to finish
- Create stakeholder reports for weekly Program readouts
- Facilitate calls, meetings, and documented outcomes
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed and maintained user documentation to establish product understanding.
- Take proper escalation measures when falling behind schedule or budget.
Contractor-Project Manager
TEKSystems
09.2020 - 12.2021
- Contracted employee to assist in the conversion of Charles Schwab and TD Ameritrade
- Led daily scrum meetings
- Gathered requirements, wrote user stories, created process mapping, put together metrics
- Created, organized, and stored documentation for releases and use.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed and maintained user documentation to establish product understanding.
- Gathered, organized and input information into digital database.
Strategic Project Manager/Process Improvement
Axos Clearing (formerly Cor Clearing)
01.2019 - 09.2020
- Assisted in merger aquisition for Cor Clearing and Axos Bank.
- Initiatives include new products analysis-make or buy, identify product gaps, troubleshoot operational problems, reduce operational costs, defects, and waste
- Apply analysis to all projects to ensure alignment with the company’s Strategic and Operational Initiatives
- Buildout of processes and frameworks for company-wide structure and alignment between all business units
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Diplomatic problem-solver with the reputation as the “Go-to Person” who is quick in identifying problems and implementing sound solutions in a timely manner.
Project Management Department
Cor Clearing (Now Axos Clearing)
12.2016 - 02.2019
- Develop project structure using PMBOK tools, methodologies, and framework
- Examine client’s business requirements/processes through documentation, interviews, focus groups and workflow analysis
- Communicate business requirements by constructing easy to understand data and process models
- Provide input into modifying systems and develop specifications and procedures to support the modifications
- Liaison between the business and the technical departments to ensure understanding of processes and applications for better alignment between the groups.
Business Analyst/Settlements Department
Cor Clearing (Now Axos Clearing)
10.2015 - 12.2016
- Assisted in settling domestic and foreign trades.
- Wrote desk procedures for the department as well as report documentation
- Actively worked with the team to find process improvement solutions to complex job processes.
Settlements Area-Performance Improvement Coach
TD Ameritrade
11.2007 - 10.2015
- Performed debits and credits for broker to broker settlements on computer spreadsheets/databases, using specialized company programs/systems
- Maintained confidential information in client accounts
- Provided monthly financials for the Federal settlements desk and managed daylight overdraft charges
- Settled 2.5 - 4 billion dollars weekly in Reverse Repo transactions while simultaneously handling the domestric trades desk.
- Addressed and resolved non-routine and settlements situations
- Completed desk procedures for multiple desks in the department and trained new associates
- Rebuilt desk processes to better streamline and make more efficient
- Served as a SME in department projects to help improve our structure and reduce cost
- Worked on additional projects outside of my departments
- Worked closely with management teams to collaborate ideas to improve processes
- Brought in as SME on company projects.
Education
Real Estate -
Larabee School of Real Estate - Omaha, NE
Bachelor of Science - Management Information Systems
Bellevue University - Bellevue, NE
01.2014
Skills
- Project Scope Assessment
- Client Relations
- Root Cause Analysis
- Technical Support
- Compliance Monitoring
- Strategic Planning
- Project Tracking
- Project Planning
- Procedure Development
- Work Flow Planning
- Productivity Improvement
- Data Analysis
Certification
- PMP-Project Management Professional, Project Management Institute, 12/01/17, 2139732
- PMI-RMP-Risk Management Professional, Project Management Institute, 09/01/18, 2245846
- Scrum Master Certification, Six Sigma Global Institute, 4/24/2023, 72398734
Affiliations
- Autism Society of Nebraska-Volunteer Chair Committee member 2009-2021
- PMI Heartland Member-Omaha/Iowa Chapter-2016-Present
- PMI Heartland Mentor Program-2018-Present
- PMI Heartland PMP Exam Prep Instructor-Nebraska College of Business-2018-2021
Systems
MS Office/Atlassian-JIRA, Confluence/Alfresco/AHA
Highlights and Skills
- Project Planning and Scheduling.
- Risk Management.
- Resource Allocation.
- Change Management.
- Quality Assurance and Control.
- Stakeholder Management
- Negotiation
- Scrum Management
- Kanban
- Communication
- Time Management
- Critical Thinking
- Process Improvements
- Results Driven
Timeline
Contractor Sr. Project Manager
TEKSystems
01.2022 - Current
Contractor-Project Manager
TEKSystems
09.2020 - 12.2021
Strategic Project Manager/Process Improvement
Axos Clearing (formerly Cor Clearing)
01.2019 - 09.2020
Project Management Department
Cor Clearing (Now Axos Clearing)
12.2016 - 02.2019
Business Analyst/Settlements Department
Cor Clearing (Now Axos Clearing)
10.2015 - 12.2016
Settlements Area-Performance Improvement Coach
TD Ameritrade
11.2007 - 10.2015
Real Estate -
Larabee School of Real Estate - Omaha, NE
Bachelor of Science - Management Information Systems
Bellevue University - Bellevue, NE
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