Brenda Linzbach
Golden Valley,Minnesota
Summary
Enthusiastic and results-driven professional with comprehensive experience in account management; focusing on building strong client relationships and driving business growth through effective communication and complex problem solving. Adept at aligning services with client needs, delivering tailored solutions, and resolving client issues. Ability to work collaboratively across departments and as part of a team. Proven success in adapting to dynamic environments.
Overview
13
13
years of professional experience
Work History
Supervisor
Bachman's
11.2022 - 12.2025
- Oversaw daily operations of the floral and gift department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions.
- Trained and mentored team of up to 25 members to enhance skills and improve efficiency.
- Implemented process improvements that streamlined workflows.
- Collaborated with management to develop staff schedules aligned with operational needs.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Monitored inventory levels, ensuring timely restocking of supplies and materials.
Private Banker, SVP
Minnesota Bank and Trust
12.2018 - 08.2022
- Managed up to 150 client portfolios, ensuring alignment with individual financial goals and risk tolerance. Boosted client satisfaction by offering tailored advice.
- Cultivated strong relationships with high-net-worth clients through personalized service and proactive communication.
- Collaborated with cross-functional teams, such as credit specialists and trust officers, to provide comprehensive financial solutions for clients.
- Demonstrated expertise in various banking products like loans or mortgages, ensuring clients make well-informed decisions.
Personal Banker III
KleinBank
01.2013 - 08.2017
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Evaluated borrower creditworthiness using automated underwriting systems to ensure compliance with lending guidelines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Bachelor of Arts - Political Science, History, Russian
Gustavus Adolphus College
Saint Peter, MNMaster of Arts in Leadership - Organizational Leadership
Augsburg University
Minneapolis, MNSkills
- Relationship building and management
- Customer service excellence
- Strong time management and organizational skills
- Excellent oral and written communication abilities
- Team player
- Business development and planning
- Complex problem solving
- Collaborate across departments
- CRM software
Timeline
Supervisor
Bachman's
11.2022 - 12.2025
Private Banker, SVP
Minnesota Bank and Trust
12.2018 - 08.2022
Personal Banker III
KleinBank
01.2013 - 08.2017
Bachelor of Arts - Political Science, History, Russian
Gustavus Adolphus College
Master of Arts in Leadership - Organizational Leadership
Augsburg University