Brenda Lopez
Rialto,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Team Lead
Walmart
Pomona, CA
05.2017 - Current
- Oversaw bank deposits and monitored cash flows.
- Managed customer feedback and resolved issues, while providing exceptional phone support and contributing to smooth front-end operations.
- Facilitated growth and development by coaching associates on how to enhance their skills
Personnel Coordinator
Walmart
Pomona, CA
11.2015 - 05.2017
- Enhanced efficiency in conducting interviews, orientations, and onboarding
- Achieved high rates of associates completing their training.
- Managed and organized associate files and records
- Enhanced scheduling efficiency.
- Collaborated with other managers to ensure smooth implementation of new training requirements and policies.
Customer Service Manager
Walmart
Pomona, CA
10.2010 - 10.2015
- Resolved customer complaints and supervised a team of 10 cashiers at the front end.
- Managed break and lunch schedules to maintain floor coverage
- Contributed to the efficiency of the front end by providing assistance and ensuring a seamless customer checkout experience
Customer Service Cashier
Walmart
Pomona, CA
10.2007 - 10.2010
- Processed cash transactions and provided customer assistance at checkout
- Managed international money transfer services for diverse range of countries
- Managed customer returns through enforcement of return policy
Skills
- Schedule Management
- Performance monitoring
- Complaint resolution
- Employee engagement
- Workflow Management
- Audit Support
Languages
Spanish
Professional
English
Professional
Timeline
Team Lead
Walmart
05.2017 - Current
Personnel Coordinator
Walmart
11.2015 - 05.2017
Customer Service Manager
Walmart
10.2010 - 10.2015
Customer Service Cashier
Walmart
10.2007 - 10.2010
Similar Profiles
Braden MooreBraden Moore
Team Member at WalmartTeam Member at Walmart
Santrena StanleySantrena Stanley
Customer Service Manager at WalmartCustomer Service Manager at Walmart
Preet ShahPreet Shah
Lead Certified Pharmacy Technician at WalmartLead Certified Pharmacy Technician at Walmart
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Maya MurilloMaya Murillo
Tow Truck Dispatcher at Wilson TowingTow Truck Dispatcher at Wilson Towing