Brenda Lopez
Live Oak,CA
Summary
Detail-oriented professional with expertise in electronic health records and quality assurance. Proven ability to enhance patient care processes through effective appointment coordination and team collaboration.
Overview
5
5
years of professional experience
Work History
Outreach and Prevention Care Coordinator
Ampla Health
Yuba City, California
10.2025 - Current
- Coordinated appointments for patients needing additional testing or specialist referrals to ensure timely care.
- Documented all tests conducted, highlighting defects identified during testing cycles for quality assurance.
- Followed standard operating procedures to perform quality control audits.
- Collaborated with external partners to complete audits.
- Maintained accurate patient records using electronic health record systems.
- Contributed to team meetings focused on workflow improvement and enhancing patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Call Center Operator
Ampla Health
Marysville, California
03.2023 - 11.2024
- Clarified customer needs and recommended products and services, effectively managing expectations and enhancing customer experience. Navigated through computer systems to review information and respond appropriately to callers.
- Identified customer needs by actively listening to them during conversations. Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Handled high volume calls through call management system daily.
- Resolved escalated customer service concerns, ensuring satisfaction and fostering long-term business relationships.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Recommended process improvements based on trends observed from customer interactions, contributing to overall service enhancement.
- Mentored junior team members and managed employee relationships.
Medical Receptionist
Ampla Health
Yuba City, California
09.2021 - 03.2023
- Collaborated with cross-functional teams to streamline processes and meet organizational objectives.
- Completed daily duties accurately and efficiently, contributing to overall operational effectiveness.
- Exceeded customer satisfaction by implementing creative problem-solving strategies.
- Maintained up-to-date knowledge through ongoing education and advanced training.
- Understood and executed oral and written instructions effectively.
- Prioritized and organized tasks to meet service objectives efficiently.
- Assisted customers with inquiries and requests, improving their overall satisfaction and experience.
Education
Medical Assistnat
Sutter County One Stop
Yuba City, CA06-2016
Skills
- Workflow Optimization Quality Assurance Customer Communications Problem-Solving Skills
- Interpersonal Communication Relationship Building
- Paperwork Coordination
- Conflict Resolution
- Bilingual Spanish/English
- Data entry accuracy
- Customer relationship management
- Attention to detail
- Time management
- Teamwork and collaboration
Timeline
Outreach and Prevention Care Coordinator
Ampla Health
10.2025 - Current
Call Center Operator
Ampla Health
03.2023 - 11.2024
Medical Receptionist
Ampla Health
09.2021 - 03.2023
Medical Assistnat
Sutter County One Stop