Brenda Love
Bolingbrook,IL
Summary
Professional mortgage processing specialist with substantial experience in loan processing and underwriting. Skilled in managing complex loan files, ensuring compliance, and expediting loan approvals. Known for strong team collaboration, reliability, and adaptability to changing requirements. Proficient in financial analysis, document verification, and customer service.
Overview
20
20
years of professional experience
Work History
Senior Mortgage Loan Processor
Wintrust Mortgage
Rosemont, IL
09.2006 - 03.2026
- Reviewed and processed mortgage loan applications to ensure adherence to regulatory guidelines and internal policies.
- Analyzed and verified financial documents confirming accuracy and completeness prior to submission to underwriting for approval.
- Analyzed credit reports, asset statements and income statements to verify accuracy and assessed borrowers eligibility based on lending guidelines and risk factors.
- Coordinated communication between borrowers, underwriters, and closing teams to facilitate timely closings.
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with the borrowers, underwriters and loan officers.
- Handled all loan conditions required by the underwriting department.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Played an instrumental role in reducing errors through thorough review processes and attention to detail in reviewing applicant information.
- Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
- Coordinated closing process with borrowers, attorneys, title companies, and Realtors.
Education
Associate of Science -
Malcolm X College
Chicago, ILSkills
- Proficient in loan processing
- Strong communication skills
- Collaboration and teamwork
- Time management capabilities
Timeline
Senior Mortgage Loan Processor
Wintrust Mortgage
09.2006 - 03.2026
Associate of Science -
Malcolm X College
Illinois Mortgage Bankers Association 2025 Best Mortgage Loan Processor
I won the Illinois Mortgage Bankers Association 2025 Best in the Biz Award for being the best Loan Processor in Illinois.