Summary
Overview
Work History
Education
Skills
Timeline
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Christiane Gonzalez

Bloomfield

Summary

Dedicated hospitality professional with a passion for delivering top-notch customer service and ensuring satisfaction in a fast-paced setting. Demonstrated ability to work collaboratively with team members, adapting seamlessly to evolving demands. Proficient in multitasking, addressing customer concerns, and upholding cleanliness standards in the workspace. Known for reliability, results-driven approach, positive demeanor, and strong communication abilities.

Overview

19
19
years of professional experience

Work History

Mortgage Loan Processor Assistant

Citizens Bank
10.2018 - 01.2024
  • Reviewed and submitted documentation to ensure compliance with bank requirements.
  • Accessed websites as needed.
  • Followed up on documentation issues with customers.
  • Completed review within department standards.
  • Processed all mortgage or home equity products efficiently.
  • Entered clear and concise comments, edit information, and document application.
  • Communicated professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation.
  • Successful / Effective Time management and ability to meet deadlines is critical to this position.
  • Attention to detail and organizational skills are required.
  • Requires work in a fast pace environment with the ability to multitask.

Server/ Head Trainer

Houlihan's
10.2018 - 06.2020
  • Provided guests with sufficient and accurate dining experience as a server by means of accommodations, service, and billing.
  • Assisted in the building of an efficient team of employees by taking an active involvement in their welfare, safety, training and development.
  • Prepared checks that itemize and total meal costs and sales taxes.
  • Trained and Mentored Newly Hired Servers, To-Go and Hosts.
  • Managed the team of servers in maintaining a clean and organized environment.
  • Carried out any other reasonable duties and responsibilities as assigned by the Restaurant Manager if required, meeting business demands and guest service needs.

Front Desk Receptionist/ Banquet Server

Courtyard Marriott
11.2013 - 03.2018
  • Greeted all Visitors entering the premises.
  • Answered incoming calls to the front desk.
  • Reviewed arrivals and departures.
  • Assisted guests with general services such as check-in, check-out, billing and other general queries, in-house events, directions, and local attractions.
  • Communicated guest room problems to housekeeping and maintenance staff.
  • Responded and acted on guest complaints and problems.
  • Code and Issue room keys.
  • Set-up the event space including tables, chairs, linens, and buffet.
  • Serve food and beverages to guests.
  • Maintain venue cleanliness at all times.
  • Respond to customer questions and requests.
  • Break-down the event space.

Server/ Expo

Chilis Restaurant and Bar
05.2005 - 05.2005
  • Consistently provided excellent customer service, exceeding guest expectations by proactively addressing their needs and resolving any issues effectively.
  • Managed a high volume of orders during peak hours, efficiently expediting food and drinks while maintaining a positive and collaborative work environment.
  • Collaborated with kitchen staff to ensure timely delivery of orders and maintain a smooth flow of service.
  • Handled cash and credit card transactions accurately and efficiently, ensuring accurate reconciliation at the end of each shift.

Education

Associate of Science - Nursing

Bergen Community College
Paramus, NJ
06-2005

Skills

  • Proficient in loan processing
  • Skilled in managing tasks
  • Collaborative problem-solving
  • Clear communication

Timeline

Mortgage Loan Processor Assistant

Citizens Bank
10.2018 - 01.2024

Server/ Head Trainer

Houlihan's
10.2018 - 06.2020

Front Desk Receptionist/ Banquet Server

Courtyard Marriott
11.2013 - 03.2018

Server/ Expo

Chilis Restaurant and Bar
05.2005 - 05.2005

Associate of Science - Nursing

Bergen Community College

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