Summary

License

Overview

Work History

Skills

Education

Work Availability

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Hi, I’m

Pam Conley

Robstown,TX

Summary

Experienced Manager/Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Have an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. The goal is not only to reach and exceed personal goals, but to help reach and exceed the goals of the company as well, working together everyone can succeed.

Versatile loan processing assistant professional specializing in customer service and bank standards. Excellent communicator with a strong eye for detail and a proactive nature. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, and working with third-party vendors to clear issues and completing closings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

License

License

Department of Insurance, Texas

General Lines Agent

Life, Accident, Health and HMO

Overview

27

years of professional experience

Work History

Forty Acres Lending, LLC

Mortgage Loan Processor Assistant

11.2021 - Current

Job overview

Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Communicated with originator and applicant concerning progress of loan file.
Oversaw file input in mortgage software and grant-specific software.
Coordinated closing process with attorneys, title companies and government clerks.
Received on-going, comprehensive training on home loan products and mortgage process.
Upheld complete confidentiality of all submitted information according to release guidelines.
Reviewed and validated details of loan applications and closing documentation.
Consulted with outside vendors to identify and resolve loan closing issues.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Set up, stored and updated customer files, department records and regulatory paperwork.
Communicated with loan officer and processor daily to request information and complete paperwork.
Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Worked with Title Company to order and verify complete and accurate title work
Worked with different institutions to get documents to help with outstanding conditions
Monitored key dates to obtain information by deadlines.
Upheld complete confidentiality of all submitted information according to release guidelines.
Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.

Oil And Gas Logistics

Independent Contract Driver

10.2018 - Current

Job overview

Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Stay prepared, being on 24 hour call, make sure to have all paperwork, equipment, and supplies ready at all times.
Ensure all documentation is filled out completely and accurately and according to DOT standards when needed.
Inspect all items being transported, verifying that they are all labeled correctly. Ensuring labels match paperwork and any documentation.
Transport items, ensuring they are delivered safely, promptly, and efficiently.
Keep detailed logs of all expenses.
Log in detail, all documentation for each trip including BOL and financials to be reconciled for payment.

Gaynell Thames

Live-In Elderly Caregiver

02.2018 - 03.2019

Job overview

Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Assisted clients with daily living needs to maintain self-esteem and general wellness including cooking meals
Assisted with daily living activities, running errands and household chores. .
Transported clients to and from medical and other appointments with safety and efficiency.
Provided safe mobility support to help patients move around personal and public spaces.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare provider well-informed.
Maintained strong connections within caregiver community to gain continuous knowledge.
Handled incoming mail, bills and invoices and completed appropriate actions.

Wells Fargo Bank N. A.

Service Manager II

03.2010 - 02.2018

Job overview

Worked directly with branch manager and was acting branch manager in their absence
Handled all branch HR responsibilities for tellers for 2 locations,directly with the corportate HR team
Interviewed and hired candidates for both locations, Handled all new hire paperwork
Set up and maintained HR desk file for each team member
Created schedules for tellers at both locations
Trained and coached 11 direct reports, including a Service Manger I
Helped team members with preparing for advancement through observation and reviews. Met one on one with each team member to help with their development.
Helped the team prepare for our annual audit
Worked on compliance and helping keep this top of mind
Gave all customers excellent customer service
Help customers with banking needs to find solutions to help them succeed financially. including monetary transactions

Klenzo Enterprises, Inc

Office Manager/Administrative Assistant

05.1998 - 06.2009

Job overview

Handled all applications, interviews, hired and managed staff and drivers for our two locations
Set weekly schedules, payroll, kept all employee files, handled HR issues including disciplinary action
Handled all accounts receivable and payable, bookkeeping, reconciliation of all bank accounts, and handled all correspondence.
Worked directly with Insurance, Attorney, and CPA, prepared data and reports and made presentations to the City Council, and handled all media interviews
Handled contracts, customer complaints, dispatching, driving, wrote monthly newsletters, served as Secretary of the BOD, designed all fliers, mail outs, and personal business cards
Supported Chief Executive Officer with daily operational functions

Express Employment Professionals - Sunrise Mall

Customer Service Manager

09.1996 - 05.1998

Job overview

Handled interviews, hired and managed all customer service employees. Trained and mentored staff. Set weekly schedules, payroll, and handled all HR issues.
Worked directly with mall tenants and customers.
Provided excellent customer service.
Designed new forms, wrote employee manual, made deposits, and served as executive secretary when needed.
Was involved administrative staff meetings and helped plan different marketing events.

Skills

Risk Management
Analytical skills
Excellent communication skills
Computer literacy
Microsoft Office Outlook, Word, Excel
Calyx Point
File Explorer
QuickBooks/Peachtree
Recruitment
In-Person and Telephone Interviewing
Knowledge of HR Compliance, Benefits and compensation management
Hiring and termination procedures
Pre-hire employment verification
New employee orientations
Personnel file management
Schedule Management
Payroll administrator
Employee coaching, Training, development, and Performance Evaluations
Team leadership, Team Building
Staff education, training, management and supervision
Conflict resolution and management
Recordkeeping, File and records management
Audit preparation and reporting
Accounting Familiarity
Account reconciliation
Adherence to high customer service standards
Customer service management
Administrative Support, Office management
Proficient in 10-key
Compliance

Self-sufficient, Goal-oriented, Positive attitude
Risk management assessments
Research and due diligence
Schedule management
Credit and collections
Documentation and control
Accounts payable / accounts receivable
Professional phone etiquette, Faxing paperwork, Mail handling, Data entry
Compliance, banking laws and regulations
Consumer banking specialist, financial product knowledge, Financial Advising
ATM Supervisor, Filling and Balancing ATM Machines
Teller auditing
Cash handling
Relationship building
Safes & vault operation, Night and safe deposit box
Strong account analysis skills
Strong customer relations
Handling Complaints
Information Verification
Processing Procedures
Mortgages and Loans
Client Support
Information Security
Loan Process Coordination
Customer Accounts Management
Compile Documents
Exceptional interpersonal communication
Clear oral/written communication, Personable and outgoing, Multitasking abilities, Critical Thinking
Policy and Procedure Writing, Creating, & Modification

Education

Robstown High School Robstown, TX

High School Diploma

University Overview

Availability

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Quote

Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.

Helen Keller