Brenda Lustre Cruz
Toppenish
Summary
Self-motivated individual in building productive relationships with customers, resolving complex issues while maintaining customer satisfaction and contributing to company success. Strong work ethic individual with desire to take on new challenges, adapt at working effectively unsupervised and mastering new skills, also developing new skills to contribute to company’s mission.
Overview
5
5
years of professional experience
Work History
Temporary Intake Screener
Northwest Justice Project
10.2023 - Current
- Initially asses’ applicants’ legal problems on eviction matters and check for conflicts of interest.
- Determine applicant eligibility in accordance with LSC regulations & financial eligibility verification.
- Inform applicants when they are ineligible, refer clients to other source of assistance and provide appropriate information as instructed by a supervisor.
- Provide clients with the best customer service and communication skills possible for further assistance.
- High call volume
Customer Service Representative
City Of Toppenish
06.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Remained calm and professional in stressful circumstances.
- Daily bank deposits
Personal Assistant / Caregiver
SEIU 775: Consumer Direct Care Network
01.2020 - 04.2023
- Appointment translation.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Emotional support for client to provide overall health and well-being.
Part-time Child Development Assistance
Busy Bees Child Development Center
06.2020 - 08.2020
- Monitored children's activities throughout day to maintain overall safety
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Part-time Customer Service Cashier
Safeway Inc.
06.2019 - 08.2020
- High Call Volume
- Resolved customer complaints and maintained clean and tidy checkout area
- Built loyal clientele through friendly interactions and consistent appreciation.
- Restocked and organized merchandise in front lanes,
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Education
Bachelor of Arts - Biology
Heritage University
Toppenish, WA05.2026
High School Diploma -
Toppenish High School
Toppenish, WA06.2019
Skills
- Microsoft 365 (Outlook, Word, Excel, PowerPoint)
- Excellent communication skills
- Multitasking and prioritization
- Detail oriented
- Problem solver
- Self-motivated
Languages
Spanish
English
Timeline
Temporary Intake Screener
Northwest Justice Project
10.2023 - Current
Customer Service Representative
City Of Toppenish
06.2023 - 10.2023
Part-time Child Development Assistance
Busy Bees Child Development Center
06.2020 - 08.2020
Personal Assistant / Caregiver
SEIU 775: Consumer Direct Care Network
01.2020 - 04.2023
Part-time Customer Service Cashier
Safeway Inc.
06.2019 - 08.2020
Bachelor of Arts - Biology
Heritage University
High School Diploma -
Toppenish High School
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