Brenda Maldonado
Little Elm,TX
Summary
A dynamic Customer Service Representative with proven expertise in problem resolution and relationship building. Skilled in payment processing and data entry, I enhance customer satisfaction through effective communication and product knowledge. This contributes to a streamlined shopping experience and improved team performance.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
MSI
Farmers Branch, TX
02.2013 - 09.2025
- I provided excellent customer service to contractors, homeowners and fabricators.
- I was in charge of all incoming and outgoing transfers. Products internally shipping to other branches around the United States
- Oversaw logistics coordination, optimizing transportation routes for faster deliveries at lower costs.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Counted all physical inventory and generated department audit reports.
- Inspected all goods for quality and quantity.
- Trained new team members on product knowledge and customer interaction protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Mid-range Account Manager
Santander Consumer USA
Coppell, TX
08.2011 - 02.2013
- I provided excellent customer service on all incoming calls
- Helped clients with their auto past due balances. Answered questions on additional fees, auto titles and repossession.
- Worked on collecting payments on accounts that were 30 days past due.
- Found solutions get to clients accounts current
Customer Service Representative
Floor and Decor
Dallas, TX
03.2008 - 08.2011
- Assisted customers with product inquiries and recommendations, enhancing overall shopping experience.
- Processed orders accurately and efficiently, ensuring timely fulfillment and customer satisfaction.
- Collaborated with team members to streamline inventory management processes, improving stock accuracy.
- Demonstrated product knowledge to educate customers on flooring options and installation techniques.
- Maintained a clean and organized workspace, adhering to safety protocols and enhancing operational efficiency.
- Trained new associates on customer service practices, contributing to team development and performance improvement.
- Assisted customers by quickly locating merchandise in showroom.
- Assisted with signage, pricing and shelf labeling.
- End of shift we would do cash and check deposits
Education
High School Diploma -
Texans Can Academy
Farmers Branch, TXSkills
- Customer service
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Prioritization
- Account management
- Quality assurance controls
- Shipping and logistics
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
MSI
02.2013 - 09.2025
Mid-range Account Manager
Santander Consumer USA
08.2011 - 02.2013
Customer Service Representative
Floor and Decor
03.2008 - 08.2011
High School Diploma -
Texans Can Academy