Brenda Marmolejo
Pilot Point,TX
Summary
Accomplished Loan Operations Specialist with a proven track record at PointBank, enhancing loan processing efficiency and compliance. Expert in loan documentation and fluent in English & Spanish, I excel in customer service and problem-solving, significantly improving client satisfaction and operational accuracy. Demonstrated adaptability and teamwork, ensuring seamless training and risk management. Seeking employment with a company where my analytical, organizational and efficiency skills can be utilized.
Overview
16
16
years of professional experience
Work History
Loan Operations Specialist
PointBank
01.2017 - 05.2024
- Prepared and analyzed consumer, commercial and real estate loan documents according to internal guidelines and federal regulations, while maintaining efficiency and compliance.
- Booked loans into Horizon system and maintained loan files to completion including funding of loans, title work and UCC filings.
- Processed loan payoffs and lien/collateral releases.
- Assisted borrowers with timely completion of ACH authorizations, wire transfers, line of credit advances and loan extensions.
- Tracked loans to ensure borrowers maintained current insurance on the collateral for their loans. Processed real estate loan insurance and property tax escrow disbursements. Prepared annual escrow analysis report and assisted clients in understanding the disbursement process, answering questions and addressing concerns promptly.
- Created, maintained and updated Accumatch, State National and AFR Flood reports.
- Prevented potential financial risks by identifying errors or discrepancies in journal entries during month-end General Ledger account reconciliations.
- Served as a reliable source for trainees seeking additional information and contributed to the improvement of the overall training process.
Member Service Representative
Otero Federal Credit Union
04.2008 - 12.2015
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Education
Accounting And Business Management
ENMU
RuidosoSkills
- Fluent English & Spanish
- Notary Public
- Problem-Solving
- Strong attention to detail
- Customer Service
- Time Management
- Multitasking Abilities
- Task Prioritization
- Loan Closing Procedures
- Loan Documentation Expertise
- Banking industry familiarity
- Reliability
- Adaptability and Flexibility
- Teamwork and Collaboration
Timeline
Loan Operations Specialist
PointBank
01.2017 - 05.2024
Member Service Representative
Otero Federal Credit Union
04.2008 - 12.2015
Accounting And Business Management
ENMU
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