Stephany Muñoz
Farmington,NM
Summary
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology.
Resourceful professional in financial services, known for high productivity and efficient task completion. Specialized in risk assessment, regulatory compliance, and customer service. Excel using communication, problem-solving, and adaptability skills to achieve goals and meet client needs.
Overview
13
13
years of professional experience
Work History
Loan Operations Specialist
Four Corners Community Bank
Farmington, NM
02.2023 - Current
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Informed customers of loan application requirements and deadlines.
- Stayed abreast of lending regulations, industry trends and market rates.
- Collaborated with team members in order to properly originate, fund, close, service, renew or modify loans as needed.
- Processed payments, escrow accounts, and other related activities for various loans.
- Developed loan contracts and explained contract terms to clients.
- Provided support to lenders during the underwriting process by providing requested documentation within specified deadlines.
- Analyzed financial statements, tax returns, credit reports, and other relevant documents when evaluating loan applications.
- Prepared disbursement requests, funded loans, and updated customer accounts in the system.
- Completed outgoing and incoming wires
- Assigned to complete cases
- Process customer payoffs ,release collateral, fill out paperwork associated with pay of package.
- Process mailed payments .
- Monitored expired and renewal of insurance.
- Filling loan documentation in secure vault.
Manager
Liberty tax and loans
Farmington, NM
02.2012 - 02.2023
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Cash deposits and handling.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Help review and process customer applications for loans.
- Collecting customer payments making sure we stay under debt company policy.
- Auditing files and cash drawer.
- Buying supplies making sure office supplies and essentials where available.
- Filling court documents on delinquent debt.
- Marketing out bound calls and events.
- Completing customer applications for tax services.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and trained new employees to meet job requirements.
Education
Ged
San Juan College
Farmington, NM02-2008
Skills
- Attention to detail
- Loan servicing experience
- Document review
- Multitasking
- Customer service
- Bilingual in English and Spanish language
Timeline
Loan Operations Specialist
Four Corners Community Bank
02.2023 - Current
Manager
Liberty tax and loans
02.2012 - 02.2023
Ged
San Juan College