Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hi, I’m
Brenda Martinez
Hillsboro,TX
Summary
Overview
6
years of professional experience
Work History
CaliTex, LLC-Irving BazaarIrving, TX
MANAGER
03.2019 - Current
Job overview
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Developed and maintained relationships with customers and suppliers through account development
- Established and updated work schedules to account for changing staff levels and expected workloads
- Approved regular payroll submissions for employees
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Conducted monthly inventories of raw materials and components on work floor
- Recorded inventory sales into organization's weekly income report
- Directed staff and managed annual capital budget
CaliTex, LLCIrving, TX
FRONT DESK/RECEPTIONIST
01.2019 - 10.2022
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded deliveries and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
Polytechnic High School Fort Worth, TX
High School Diploma
06-2009
University Overview
Skills
- Managing Cash Register
- Employee Coaching and Motivation
- Staff Management
- Managing Laborers
- Scheduling and Coordinating
- Contract Development and Management
- Administration and Reporting
- Invoice Reconciliation
- Overseeing Employees
- Job Assignments
- Finance and Accounting Operations
- Managing Appointments
- Managing Files and Records
- Social Media Platforms
- Accounts Payable and Receivable
- Conflict resolution
- Safety procedures
- Policy implementation
- Staff development
- Negotiation
- Shift scheduling
- Work prioritization
- Verbal and written communication
- Customer service
Phone - Number
Phone - Number
682-459-6638Timeline
MANAGER
CaliTex, LLC-Irving Bazaar
03.2019 - Current
FRONT DESK/RECEPTIONIST
CaliTex, LLC
01.2019 - 10.2022
Polytechnic High School
High School Diploma
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