Brenda Mata
Mansfield,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Zen Interventional Wellness Center Pain Specialist
08.2023 - 12.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Answered (130) telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Administrative Assistant
Palomino Place
11.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06.2014
Skills
- Time management
- Office management
- Customer service
- Fluent in Spanish and English
- Office organization
- Administrative skills
Timeline
Front Desk Associate
Zen Interventional Wellness Center Pain Specialist
08.2023 - 12.2023
Administrative Assistant
Palomino Place
11.2022 - 08.2023
High School Diploma -
Lakeview Centennial High School
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