Yardi, Filevision, HAB, Excel, Microsoft
Brenda Matthews
Centralia,WA
Summary
Dynamic and innovative professional with a proven track record at Homes for Good Housing Agency, adept in resident support and HUD compliance. Excelled in building strong relationships and maintaining high standards, ensuring over 90% tenant satisfaction. Skilled in lease administration, timely accounts receivable notices and efficient recordkeeping, all while meeting client needs efficiently and promptly.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Homes for Good Housing Agency for Lane County
06.2022 - 11.2024
- Posted policies and rules in common areas for tenant review.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Followed up on delinquent tenants and coordinated collection procedures.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept accurate records of all resident and tenant correspondence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Interior Designer
Marathon Coach, Inc.
09.2014 - 06.2022
- Developed space planning concepts, color palette selections, and textile presentations.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
- Participated in furniture selection and documentation of specifications.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Prepared product and layout documents implementing diverse design concepts.
- Conducted client consultations to understand requirements and preferences.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Presented design proposals to clients to establish clear project expectations and goals.
- Selected furniture, lighting and accessories to enhance design concepts.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
Education
Interior Design Institute
Skills
- Vacant unit monitoring
- Property tours and inspections
- Tenant conflict resolution
- Business processes and procedures
- Relationship building and rapport
- Lease administration
- Resident retention
- Record keeping
- Policy enforcement
- Administrative support
Software
Timeline
Assistant Property Manager
Homes for Good Housing Agency for Lane County
06.2022 - 11.2024
Interior Designer
Marathon Coach, Inc.
09.2014 - 06.2022
Interior Design Institute
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