Brenda Mazzarella

• Greeted customers and answered inquiries regarding services.
• Verified customer identification to ensure compliance with gaming regulations.
• Processed payments for chips, tokens, and cash transactions.

Was trusted to do some management duties as I had been there 8 years . I never called out in 8 years and I was almost never late.

I don’t believe in that either .

I’m very reliable . I have never said no to covering shifts when my boss called . I also like to be cross trained when possible to be of more assistance.

I made change for guests .

Sold them “cheetah dollars”

Which were only run by managers.

I checked the girls in and out .

In charge of 70-100 girls a night

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Upheld high standards of sanitation in accordance with health department regulations.
• Operated POS terminals to input orders, split bills and calculate totals.

• Normal managers duties with the addition of the schedule and dry goods supply order .
• Adhered strictly to departmental policies and procedures at all times.
• Assisted team members with difficult calls or queries when required.
• Provided ongoing support for customers throughout the entire sales process.

My specialty is guest service because I believe in it so much . And I am genuine . I believe in the motto of go above and beyond .