Penelope Torres
Las Vegas,NV
Summary
Dynamic Cage Cashier with proven expertise at Fontainebleau Casino, recognized for enhancing customer satisfaction through efficient cash handling and exceptional service. Skilled in fraud detection and compliance with gaming regulations, I excel in high-pressure environments, ensuring accuracy and reliability while fostering teamwork and collaboration among colleagues.
Overview
18
18
years of professional experience
Work History
Cage Cashier
Fontainebleau Casino
Las Vegas
08.2025 - Current
- Processed various cash transactions and answered gaming customer questions.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
Cage Cashier
Durango Casino
Las Vegas
04.2025 - 08.2025
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
Cage Cashier Supervisor
Harrahs Cherokee Casino and Resort
Cherokee, NC
01.2021 - 12.2024
- Processed cash transactions accurately to maintain financial integrity and customer satisfaction.
- Managed customer inquiries efficiently, ensuring positive experiences at all service touchpoints.
- Reconciled daily cash drawers to identify discrepancies and uphold accountability standards.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Monitored compliance with gaming regulations, ensuring adherence to industry standards and policies.
- Led initiatives to enhance customer engagement through effective communication strategies in high-volume environments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Cage Cashier
Harrahs Cherokee Casino and Resort
Cherokee, NC
06.2019 - 01.2020
- Collaborated with colleagues to enhance customer service experience.
- Monitored gaming floor for compliance with financial regulations and policies.
- Assisted in training new staff on cash handling procedures and systems.
- Engaged in ongoing professional development to improve efficiency and accuracy.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Secured casino funds not in use after balancing cash drawer.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cage Cashier
Fiesta Henderson casino
Henderson, NV
10.2007 - 07.2016
- Processed cash transactions accurately in a fast-paced environment.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained organized cash drawers and ensured proper cash handling procedures.
- Supported team by learning operational protocols and safety measures.
Education
High School Diploma -
Preparatoria Regional De Arandas
Arandas Jalisco Skills
Reliability and punctuality
Professionalism and courtesy
Cash handling
Data entry efficiency
Teamwork orientation
Currency counting
Cash counting speed
Mental math aptitude
Currency exchanges
Wire transfers
Patience and tolerance
Cash handling expertise
Fraud detection
Foreign currency exchanges
Hospitality and accommodation
Gaming regulation compliance
Money security
Casino regulations
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Cage Cashier
Fontainebleau Casino
08.2025 - Current
Cage Cashier
Durango Casino
04.2025 - 08.2025
Cage Cashier Supervisor
Harrahs Cherokee Casino and Resort
01.2021 - 12.2024
Cage Cashier
Harrahs Cherokee Casino and Resort
06.2019 - 01.2020
Cage Cashier
Fiesta Henderson casino
10.2007 - 07.2016
High School Diploma -
Preparatoria Regional De Arandas