Jessica Cowan

• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
• Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
• Evaluated patient histories, complaints, and current symptoms.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

• Conducting thorough assessment on patient's of all ages both pediatrics and adults.
• Collaborated with multidisciplinary health care team to implement comprehensive care plan and manage patient case load
• Assessing, coordinating, and managing the treatment plans of individuals with mental health conditions or substance abuse issues, including creating treatment plans, linking clients to necessary resources, monitoring progress, and advocating for their needs throughout their care journey; essentially acting as a bridge between the client, their healthcare providers
• Implemented group therapy sessions that focused on topics such as stress management, coping skills, and relapse prevention, leading to improved patient outcomes.
• Evaluated program effectiveness by tracking patient progress against established goals throughout the course of treatment.
• Delivered high-quality client care by conducting thorough assessments, administering medications as prescribed, and providing ongoing monitoring of mental status changes.
• Increased patient satisfaction scores through active listening and empathetic communication during one-on-one counseling sessions.
• Assisted in the implementation of quality improvement initiatives within the behavioral health department, resulting in increased efficiency and enhanced patient care standards.
• Contributed to a culture of safety by adhering strictly to infection control protocols during medication administration procedures.
• Reduced instances of aggressive behaviors among patients by employing crisis intervention techniques and non-violent de-escalation methods.
• Educated families on mental health disorders, medications, and coping strategies to enhance their understanding and support during the recovery process.
• Improved patient outcomes by developing and implementing individualized care plans for clients with mental health disorders.
• Collaborated with other healthcare professionals to develop comprehensive treatment plans, ensuring continuity of care for all clients.
• Maintained a high level of clinical competence through ongoing professional development opportunities, including workshops and conferences related to behavioral health nursing.
• Developed strong relationships with patients through compassionate nursing interventions while maintaining professional boundaries essential for ethical practice in behavioral health settings.
• Streamlined documentation processes by updating electronic medical records accurately and efficiently, leading to improved access to vital patient information.
• Enhanced interdisciplinary communication by initiating regular meetings between nursing staff, psychiatrists, and therapists to discuss client progress and treatment strategies.
• Evaluated patient histories, complaints, and current symptoms.
• Educated family members and caregivers on patient care instructions.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

• Utilization Review Nurse with expertise in Prior Authorization review, inpatient

review, and behavioral health utilization review. Proficient in MCG guidelines for utilization management and well-versed in LOCUS, CALOCUS, and LOCADTR criteria for level of care determinations. Skilled in evaluating medical necessity, ensuring compliance with clinical guidelines, and

collaborating with healthcare providers to optimize patient care and resource

• Monitoring, assessing, planning, Implementing and evaluating patients care plan
• Administering medication, providing postoperative care and update patients medical chart
• Collaborating with interdisciplinary teams for optimized patient treatment plans and outcomes
• Promoting a safe and comfortable healing environment by addressing patient concerns promptly and professionally
• Educating patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes
• Provided emotional support to patients' family members during critical incidents, strengthening overall trust in the healthcare team
• Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities.
• Maintained professional competence by staying current on industry trends, best practices, and regulatory requirements specific to utilization review nursing.
• Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
• Mitigated potential legal issues related to improper admission or discharge decisions by consulting with physicians regarding complex cases that required further clarification.
• Performed prior authorization review of services requiring notification.
• Facilitated workgroup meetings with medical personnel to find effective solutions to issues.
• Improved patient care quality by conducting thorough utilization reviews and making recommendations for optimal treatment plans.
• Contributed to organizational success by providing expert advice on medical necessity criteria and evidence-based practices in utilization review nursing.
• Served as a vital liaison between patients, healthcare providers, and insurance companies, fostering effective communication and coordination among all parties involved in the care process.
• Fostered a culture of continuous learning by actively participating in departmental meetings, trainings, and continuing education opportunities related to utilization review.
• Increased staff efficiency by providing ongoing education on proper documentation techniques necessary for accurate claims processing.
• Assisted discharge planning efforts through prompt identification of medically stable patients who were ready for transition to alternate levels of care.
• Supervised and maintained all utilization review documentation through Software.
• Enhanced patient satisfaction by collaborating with interdisciplinary teams to develop individualized care plans, ensuring appropriate level of care.
• Obtained authorizations from multiple insurance carriers for various levels of care.
• Demonstrated commitment to ethical practice by upholding patient confidentiality and advocating for individual rights in all interactions with stakeholders.
• Promoted positive outcomes with proactive assessment of patients'' needs and development of targeted interventions to address identified barriers to recovery.

• Company Overview: Remote
• Improved patient outcomes by conducting thorough health assessments and developing personalized care plans
• Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care
• Remote

• Documentation of patient progress
• Enhanced patient satisfaction by collaborating with interdisciplinary teams to develop individualized care plans, ensuring appropriate level of care
• Fostered a culture of continuous learning by actively participating in departmental meetings, trainings, and continuing education opportunities related to utilization review
• Submitted cases for criteria failures and helped facilitate resolutions and approvals
• Streamlined the case management process by effectively prioritizing high-risk cases for timely intervention and followup
• Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities
• Contributed to organizational success by providing expert advice on medical necessity criteria and evidence-based practices in utilization review nursing
• Collaborated with insurance companies to verify coverage, clarify benefits, and facilitate authorization for medical services, reducing delays in patient care delivery
• Served as a vital liaison between patients, healthcare providers, and insurance companies, fostering effective communication and coordination among all parties involved in the care process

• Monitored and evaluated patient progress
• Administer treatment, identify changes in patients
• Maintain patients medical record
• Managed critical care patients with complex medical conditions, providing compassionate care and support to families
• Conducted ongoing monitoring of vital signs, lab results, and diagnostic tests to promptly identify changes in patient conditions.
• Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
• Administered medications safely and effectively, following established protocols and guidelines for dosage calculations and administration techniques.
• Provided life-saving interventions during emergency situations, stabilizing patients and preventing further complications.
• Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient recovery.
• Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
• Facilitated smooth patient transfers between units by collaborating with other healthcare professionals, ensuring continuity of care throughout the hospital stay.
• Observed patients' vital signs and administered physician-prescribed medications and treatments.
• Adhered to strict safety guidelines when handling and disposing of biohazardous materials to maintain a safe environment in the ICU.
• Served as a liaison between physicians, family members, and patients on complex end-of-life decisions within the intensive care unit.

• Improved patient outcomes by conducting thorough health assessments and developing personalized care plans
• Provided compassionate care for patients with chronic illnesses, alleviating stress and promoting optimal wellness
• Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients
• Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare
• Served as a reliable resource for families seeking guidance on navigating complex healthcare systems and advocating for their loved ones' needs

• Ensures supportive atmosphere for client's development and requisite skills
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
• Performed triage on incoming patients and determined severity of injuries and illnesses
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
• Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability

• Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
• Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
• Coordinated and administered medications and organized healthcare appointments to maintain optimal client health
• Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs

• Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
• Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes