KEVIN HENDRICKSON

Collaborates with the interdisciplinary team and serves as the expert in discharge planning

Responsible for the assessment, identification of needs, and coordination of care and services to facilitate the patient’s progression through the continuum of care in a timely and cost-effective manner

• Coordinator assumes a leadership role and works collaboratively with the patient, family, and interdisciplinary team internally and externally to identify desired outcomes and develop a safe plan of care

• Provide outstanding case management and clinical care services for cardiac and medical-surgical
• Coordinated with Medicare, Medicaid, BH, VA, and Indian Health Services to ensure continuity of care
• Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions
• Collaborated closely with treatment teams and doctors to appropriately coordinate client care services
• Facilitated referrals for support services, including financial assistance programs and transportation.

• Provided outstanding case management and clinical care services for medical-surgical patients in a Magnet Hospital
• Worked with Community Partners for Acute Rehab, Skilled Nursing, BH, Home Health, Palliative Care, and Hospice Services
• Coordinated Social Services and Transportation.
• Participated inpatient and family planning process, provided instructions, and addressed questions and concerns.
• Responded promptly and professionally to patient questions and concerns.
• Effectively communicated patient needs, performance, medications, and changes with physicians.
• Worked in various challenging environments with ED, ICU, Neuro, Stroke, Tele, COVID-19, Pediatrics, OB, Hematology Oncology, Dialysis, Ortho, Surgical, and Wound
• Flexible to pick up additional patients and shifts where needed
• Extraordinary patient and staff advocacy and problem-solving
• Provided seamless referrals and transition from intake through discharge, ensuring all patient care needs were met as expeditiously as possible

• Provided direct patient care as a registered nurse in a family-centered healthcare environment
• Experienced with Medical Surgical, Float, NICU, PICU, Nursery, Cardiac, Neurology, Orthopedic, Endocrine, Hematology Oncology, Neuro-psychiatric, Trauma
• Administered medications via oral, IV, and intramuscular injections and monitored responses
• Identified and assisted with opportunities for performance improvement activities on the unit and with other service areas
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols

• Provided in-depth Clinical Quality Review of Quality-of-Care concerns identifying deviations from Standard of Care and worked with VA providers, Medical Directors, and National providers to identify root cause analysis
• For substantiated claims, provided process improvement plans to adhere to federal contractual obligations, ensuring patient safety and quality outcomes
• Work cooperatively with other departments, agencies, and Business Partners to meet Veterans' Healthcare needs
• Worked with and conducted oversight of Hospitals and affiliated services for Inpatient, Acute Rehab, Skilled Nursing, Wound Care, and Pain Management Clinics servicing VA Choice Programs and TriWest veterans and beneficiaries.

• Provided detailed Clinical Quality Review of Quality-of-Care concerns for the AZ-AHCCCS Medicaid plans, identifying deviations from the Standard of Care and working with UHC Medical Directors and regional providers to determine root cause analysis
• For substantiated claims, provided process improvement plans to adhere to State contractual obligations, ensuring patient safety and quality outcomes
• Worked cooperatively with other departments, agencies, and Business Partners to meet patient medical and behavioral health needs
• Worked with and conducted oversight of Hospitals and affiliated services, Assisted Living Facilities, Group Homes, Memory Care Inpatient, Acute Rehab, Skilled Nursing, Wound Care, and Pain Management Clinics servicing the AZ Regions for all members of the Health Care Plan
• Managed oversight of Medical Transportation Providers, BH, and worked with DES, the Governor’s Office, and Law Enforcement.

• Relief Charge, Employee Relations Council, Nurse Practice Council, Educator and Specialist Transplant and PEMU, Trauma, Spine and Pectus Programs
• Provided Direct Patient Care as a Registered Nurse within a family centered care facility
• Experienced working in various specialties: Medical Surgical, Cardiac, Neurology, Orthopedic, Endocrine, Hematology Oncology, Neuropsychiatric, Trauma and Wound Care.

• Responsibilities included comprehensive service to veterans in reviewing military health records and assignment of disability compensation benefits based on federal statutes
• This included reviewing all applicable veterans benefits and services
• Demonstrated responsibility and integrity in working independently and at home with sensitive medical files and records
• Relocated to Phoenix in 2003
• Continually helped Veteran patients navigate the claims process to the present day.

• Accredited National Service Officer for veterans' representation before the VA
• Researched complex medical diseases and conditions and their impacts on veterans during or related to their service
• Represented and advocated for disabled veterans, applying VA Case Law, Federal Statutes, and regulations in hearings, testimony, and legal briefs before the Department of Veteran Affairs.