Brenda McCaleb
Greeneville,TN
Summary
Professionally I would offer skills in prioritizing and multi-task in fast-paced working environment. I'm am good at balancing professional and personable. I enjoy helping people and get genuine joy hearing the sigh of relief once I've solved their problem. Personally this opportunity really hits home to me. I have family members who suffer from drug addiction and have lost many friends. This is something that I have always wanted to help improve in our community but felt helpless and didn't know where to start. I very much would appreciate the opportunity to be involved in something so important.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Forward Air
Greeneville, TN
11.2022 - Current
- Demonstrated excellent communication skills in resolving product and consumer
- Tracked shipments and provided prompt responses to customers using Atlas and AS400
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Booked shipments and added daily revenue to excel speardsheet
- Noted interactions between customers and terminals and customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Made outbound calls to obtain account information.
Dental Assistant
Aspen Dental
Greeneville
06.2019 - 07.2020
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Education
Dental Assistance License - Dental Assisting
Ross Medical Education Center
Johnson City, TN11-2019
High School Diploma -
Greeneville High School
Greeneville, TN05-2008
Skills
- Scheduling
- Complaint resolution
- Data Entry
- Appointment Scheduling
- Information Security
- Inbound and Outbound Calling
- Computer Proficiency
- Microsoft Office expertise
- High-energy attitude
- Positive and professional
- Customer Service
References
References available upon request.
Timeline
Customer Service Representative
Forward Air
11.2022 - Current
Dental Assistant
Aspen Dental
06.2019 - 07.2020
Dental Assistance License - Dental Assisting
Ross Medical Education Center
High School Diploma -
Greeneville High School
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