Brenda Mccoy
Columbia ,SC
Summary
Dynamic customer service professional with proven expertise at Blue Cross and Blue Shield, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and data entry, I successfully trained new team members and improved operational efficiency, ensuring high-quality service delivery and fostering strong customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Blue Cross and Blue Shield
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
AFE Packer
Amazon
05.2023 - 01.2024
- Delivered training sessions for new team members, ensuring a strong understanding of AFE packer operations and safety protocols.
- Coordinated with suppliers to ensure timely delivery of high-quality materials required for the assembly of custom-built AFE packers.
- Evaluated equipment performance data to identify areas for improvement in future designs or deployments of AFE packers.
- Increased production rates, implementing cutting-edge AFE packing technologies and techniques.
- Reduced downtime with proactive identification and resolution of potential issues in the AFE packing process.
- Conducted detailed analysis of wellbore conditions, selecting appropriate AFE packer solutions to maximize performance.
- Ensured the proper handling, storage, and transportation of AFE packers to maintain the integrity of equipment and minimize potential hazards.
Education
Bachelor Of Business Administration -
Allen University
Columbia, SC05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
Timeline
Customer Service Representative
Blue Cross and Blue Shield
03.2024 - Current
AFE Packer
Amazon
05.2023 - 01.2024
Bachelor Of Business Administration -
Allen University
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