Brenda McGinnis Smith
Lascassas,Tennessee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Retail Supervisor
SAS Retail Services representing Unilever Corporation
11.2022 - Current
- Promoted from Retail Sale Representative (2023)
- Manage and direct retail associates
- Store audits
- Mentored new sales associates to contribute to store's positive culture.
- Assist with store builds and other special events, keeping displays and shelves customer-ready and professionally presented.
- Maintain client objectives
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Established and maintained relationships with client relations
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Consistently monitor and actively regulate expenses with regard to position and team budget standards
- Accurate and timely communication, administrative, and coaching duties with direct reports
Independent Environmental Contractor
Independent Environmental Contractor
01.2003 - 01.2022
- Phase I ESAs
- Sales and marketing including client development and management
- Client liaison
- Resolve conflicts and negotiations
- Technical report preparation
- Data analysis and research
- Profit and Loss Management
- Logistics
- Develop objectives and strategies
- Established long-term relationships with clients, resulting in increased repeat business.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Codes Enforcement Instructor Supervisor
State of Tennessee – Tennessee Fire and Codes Academy (TFACA)
01.2011 - 01.2013
- Supervise operations and activities of the codes enforcement training program, including instruction personnel
- Communication with peers, outside agencies; including, but not limited to local fire jurisdictions, codes officials, and other regulatory agencies
- Assign duties to instructors assisting with team-training scenarios
- Resolve conflicts and negotiating with others
- Guide, direct, and motivate subordinates
- Monitoring and controlling resources
- Develop objectives and strategies
- Review of safety reports to identify areas of improvement
Consultant and Auditor
ERS, INC.
01.2009 - 01.2011
- Educational trainer for OSHA and EPA regulatory compliance courses
- Perform OSHA and EPA inspections to prepare clients in the event of a federal or local investigation
- OSHA and EPA audit reports
- Record keeping and organization for OSHA and EPA records; similar to an Environmental Management System (EMS)
- Observe employee safety and work procedures, during inspections, to report findings and correct deficiencies
Environmental Department Manager
PSI, Inc.
01.1998 - 01.2003
- Management of the environmental department staff; including but not limited to, recruitment, interviewing and hiring staff, scheduling staff, annual budgets, P & L control
- Project management
- Technical writing
- Marketing and sales, including major projects and client recruitment
Education
Bachelor of Science - Environmental Science and Technology Emphasis
Middle Tennessee State University
Skills
- Staff training and development
- Scheduling and timekeeping
- Promotions and marketing
- Technology proficiency
- Sales development
- Multitasking and prioritizing
- Superior work ethic
- Relationship building
Specializedtrainingcertificationsawards
- Sales and marketing including client development and management
- Client liaison
- Mentoring/Educational trainer
- Resolve conflicts and negotiations
- Data analysis and research
- Profit and Loss Management
- Project Logistics Management
- Monitoring and controlling resources
- Develop objectives and strategies
Timeline
Retail Supervisor
SAS Retail Services representing Unilever Corporation
11.2022 - Current
Codes Enforcement Instructor Supervisor
State of Tennessee – Tennessee Fire and Codes Academy (TFACA)
01.2011 - 01.2013
Consultant and Auditor
ERS, INC.
01.2009 - 01.2011
Independent Environmental Contractor
Independent Environmental Contractor
01.2003 - 01.2022
Environmental Department Manager
PSI, Inc.
01.1998 - 01.2003
Bachelor of Science - Environmental Science and Technology Emphasis
Middle Tennessee State University
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