Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Miller

Atlanta,MO

Summary

Accomplished Branch Manager with a proven track record at Horizon Credit Union, enhancing operational efficiency and member satisfaction. Comprehensive background in loan origination and processing, with a strong emphasis on relationship building. Demonstrated excellence in leadership, fostering team development and achieving significant improvements in customer service and loan processing efficiency.

Overview

38
38
years of professional experience

Work History

Branch Manager

Horizon Credit Union
06.2018 - Current
  • Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Maintain friendly and professional member interactions.
  • Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Underwrite member loan applications, processing loan approvals and denials.
  • Mentor and coach frontline staff to provide excellent member service.
  • Ensure adherence to company policies and guidelines.

Loan Officer

Horizon Credit Union
08.2013 - 06.2018
  • Assisted members in selecting appropriate loan products for their needs, resulting in higher member satisfaction.
  • Maintained strict confidentiality of bank records and member information.
  • Delivered exceptional member service by promptly addressing their concerns and resolving issues as they arose during the lending process.
  • Developed strong relationships with members through high levels of customer service.
  • Originated, reviewed, processed, closed, and administered member loan requests.

Customer Service Representative

Bank Midwest
04.2011 - 08.2013
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Examined customer loan applications for loan approvals and denials.

Branch Manager

Bank Midwest
07.1986 - 11.2009
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
  • Originated, reviewed, processed, closed, and administered customer loan applications.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Education

High School Diploma -

Atlanta C3 School
Atlanta, MO
05-1983

Skills

  • Customer service
  • Excellent time management skills
  • Excellent work ethic
  • Relationship building and management
  • Loan origination & servicing
  • Mortgage lending
  • Friendly
  • Underwriting expertise

Timeline

Branch Manager

Horizon Credit Union
06.2018 - Current

Loan Officer

Horizon Credit Union
08.2013 - 06.2018

Customer Service Representative

Bank Midwest
04.2011 - 08.2013

Branch Manager

Bank Midwest
07.1986 - 11.2009

High School Diploma -

Atlanta C3 School

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Brenda Miller