Brenda Morales
Los Angeles,CA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Tortilleria Manager
Vallarta Supermarket
10.2017 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Waitress
Las Guanaquitas Restaurant
01.2021 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Tortilleria Clerk
Superior Market
03.2016 - 11.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Tortilleria Clerk
Northgate Gonzlez Markets
06.2014 - 02.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
High School Diploma -
Instituto Arce Jeriel
El Salvador06.2013
Skills
- Table Bussing
- Accurate Money Handling
- High-Volume Dining
- Ordering Procedures
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Waitress
Las Guanaquitas Restaurant
01.2021 - 03.2022
Tortilleria Manager
Vallarta Supermarket
10.2017 - 11.2021
Tortilleria Clerk
Superior Market
03.2016 - 11.2017
Tortilleria Clerk
Northgate Gonzlez Markets
06.2014 - 02.2016
High School Diploma -
Instituto Arce Jeriel
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