Brenda Natalia Vallejo
Katy,TX
Summary
Highly motivated and dedicated professional seeking to join the dynamic team at Roadie, where I can make a valuable contribution and deliver exceptional service to customers. Experienced with providing high-quality customer support across various channels. Strong collaborator who thrives in team environments and adapts readily to changing demands. Committed to supporting organizational growth by leveraging strong interpersonal skills, attention to detail, and ability to quickly and efficiently problem solve.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Grocery Delivery Driver
Spark (Delivery Drivers Inc) - Walmart
12.2023 - 12.2024
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within the designated time frame.
- Utilized navigation tools for order processing and real-time tracking to optimize delivery routes and maximize efficiency, resulting in reduced delivery times and increased number of orders served.
- Collaborated with dispatch team to resolve technical issues and provide feedback to improve mobile app usability for both customers and drivers, contributing to a more streamlined delivery workflow.
- Resolved challenging situations, such as incorrect orders or delays, with professionalism and effective problem-solving skills, ensuring a high-quality customer experience.
- Managed a diverse range of deliveries, including fragile or temperature-sensitive items, ensuring proper handling and a high level of customer satisfaction.
- Completed a high volume of deliveries during peak hours, demonstrating strong multitasking and time management strategies.
Pharmacy Technician II
Houston Methodist West Hospital
06.2015 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Improved patient safety with meticulous attention to detail in medication packaging and labeling.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients. Fostering an atmosphere of collaboration and teamwork to achieve common goals.
Pharmacy Technician II
Houston Methodist Continuing Care Hospital
05.2021 - 05.2023
- Prepared an average of 150 IV medications per shift, ensuring timely and accurate delivery to patient floors
- Ensured proper labeling on all compounded products with essential information such as drug name, strength, instructions, and expiration date.
- Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
- Provided exceptional customer service, addressing questions and concerns regarding compounded medications.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Technician Trainee (Clinical Internship)
Walgreens Pharmacy
01.2015 - 02.2015
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
Education
Associate of Science Degree -
Lone Star College Cy-Fair
Cypress, TX10-2023
Certificate - Pharmacy Technician
HCC Coleman College for Health Sciences
Houston, TX01.2015
Diploma - undefined
Morton Ranch High School
Katy, TX01.2012
Skills
- Bilingual (Spanish)
- Customer Service-oriented
- Teamwork and collaboration
- Problem-solving
- Empathy and patience
- Adaptability and flexibility
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Interpersonal communication
Certification
- Texas State Board of Pharmacy Registration #231532 EXP:05/31/2025
- PTCB Certification (CPhT) #10078788 EXP:04/30/2025
- IV Certification- ASHP Accredited Pharmacy Technician Program (03/2015)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Grocery Delivery Driver
Spark (Delivery Drivers Inc) - Walmart
12.2023 - 12.2024
Pharmacy Technician II
Houston Methodist Continuing Care Hospital
05.2021 - 05.2023
Pharmacy Technician II
Houston Methodist West Hospital
06.2015 - 10.2023
Pharmacy Technician Trainee (Clinical Internship)
Walgreens Pharmacy
01.2015 - 02.2015
Certificate - Pharmacy Technician
HCC Coleman College for Health Sciences
Diploma - undefined
Morton Ranch High School
- Texas State Board of Pharmacy Registration #231532 EXP:05/31/2025
- PTCB Certification (CPhT) #10078788 EXP:04/30/2025
- IV Certification- ASHP Accredited Pharmacy Technician Program (03/2015)
Associate of Science Degree -
Lone Star College Cy-Fair
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