Esmeralda Gonzales
N/A
West Covina,CA
1
Language
1
Certification
15
years of professional experience
Supports classroom management and student support to maintain productive learning environment.
Uses communication and organizational skills to assist educational activities and daily classroom needs.
Builds positive relationships with students and staff to support educational goals.
Shows strong dedication to student success and assists teachers with heavy workloads through varied support tasks.
Works well with students, handles multiple tasks efficiently, and brings careful attention to detail, strong work ethic, and friendly presence.
Brings experience from high call volume environments, along with strong computer skills and professional telephone etiquette.
Applies problem-solving skills, willingness to learn, and clear communication to contribute to team success.
Stays ready for new challenges and supports organizational goals with dedication and enthusiasm.
Work History
Grocery Delivery Driver
4 Years 11 MonthsElementary School Volunteer
11 Years 1 Month- Supported classroom instruction by reinforcing lesson concepts and guiding small-group activities
- Prepared learning materials, organized supplies, and maintained tidy classroom spaces
- Assisted teachers with student supervision during recess, lunch, and transitions
- Reinforced positive behavior expectations and redirected students with calm, consistent communication
- Assisted with school field trips
- Communicated with teachers to clarify tasks, prioritize needs, and ensure smooth daily routines
- Prepared materials for class activities and art projects.
- Adapted support for diverse student needs during reading, math, and enrichment activities
- Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
- Aided classroom management by providing one-on-one support for students requiring additional assistance.
Personal Medical Assistant/Backoffice
6 Months- Managed rooming and patient flow, escorting patients to and from examining rooms.
- Verified 100% of patient information by interviewing patients, reviewing their medical history, and confirming the purpose of their visit.
- Preparing patients to see the doctor by interviewing patients to get their chief complaints.
- Directed 15+ daily patients to the front desk or other areas upon the completion of appointments or treatments.
- Interviewed 80% of patients and measured vital signs such as pulse rate, temperature, blood pressure, weight, and height, and recorded all information on patients' charts.
- Organized assigned rooms and cupboards, ensuring sufficient levels of supplies.
- Documented and organized 20+ daily patient visits in the EMR system.
- Managed customer service to internal and external customers via phone systems, email, in-person discussions, and direct mail.
- Scheduled patient’s appointments for follow up and for surgery.
- Assisted and explained to patients about post-procedure care.
- Clerical duties included data entry, patient referrals, insurance authorization, appointment scheduling, and check patients in and out and keep the flow of patients moving.
- Communicated lab results and other patients’ medical information to patients call in prescriptions, maintain procedure, patient, and pharmaceutical logs.
- Communicated with physician and medical staff to determine the need for patient services.
- Maintained open lines of communication between patients, physician, and staff personnel.
- Educated patients or referring offices on preparation and instruction prior to testing and ensured comprehension.
Receptionist
4 Months- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Proficient in Paperwork, making and taking payments, making appointments.
- Proficient in maintaining office as well as office supplies.
- Created and Maintained Patients Files/Charts
Cashier/ Sandwich artist
2 Months- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated all store initiatives and promotions to customers to generate return business.
- Participated in physical inventory counts every night.
- Learned referenced and applied product knowledge information.
- Asked open-ended questions to assess customer needs.
Education
Medical Assistant
Graduation Year: June 2008
Skills
Strong soft skills for classroom support.
Communicate clearly with students
coordinate with lead teachers
and speak professionally with parents.
Stay calm and understanding when students struggle with lessons or behavior.
Adapt quickly to schedule changes
lesson updates
and shifting classroom needs.
Support lead teacher goals and reinforce classroom rules consistently.
Core hard and technical skills for support roles.
Reliable
hardworking
and honest work ethic.
Strong verbal and written communication skills.
Excellent customer service and organizational skills.
Commitment to high-quality work and willingness to take on extra tasks to complete job duties.
Pride in quality work and dependable follow-through.
Work well in leadership settings and team-based environments.
Cordial
punctual
responsible
and proactive.
Bilingual in English and Spanish.
Proficient with MS Office and computer systems.
Able to perform vaccine administration.
Positive
cheerful attitude.
Able to plan
motivate
and complete goal-focused work with speed and accuracy.
Manage multi-line phone systems.
Provide wound care support.
Perform sterilization procedures.
Certification
N/A
Languages
Bilingual (English/Spanish)
Timeline
Grocery Delivery Driver
Spark
11.2021 - CurrentRead More
Personal Medical Assistant/Backoffice
Citrus Valley Gastroenterology
10.2020 - 04.2021Read More
Elementary School Volunteer
N/A
09.2015 - CurrentRead More
Receptionist
Sculptor Body Molding
09.2014 - 01.2015Read More
Cashier/ Sandwich artist
Subway
11.2011 - 01.2012Read More
West Covina High School
Read More
Kaplan University
Read More
Bellevue University
Read More
Northwest College
Medical Assistant
Read More