Brenda Nguyen

• Gave leadership, direction, and supervision to children in temporary child care for infant to school age children.
• Multitasked responsibilities in a fast-paced, energizing environment which included: managing curriculum, overseeing children's needs, feeding and changing infants and toddlers, inspecting safety hazards, and delegating tasks to team members.
• Provided best-in-class customer service to build relationships with club members and families.
• Diffused situations in a solutions oriented manner.
• Trained and led team members in their roles.

Positions worked: cashier, barista, server, and busser.

• Cultivated positive customer relations by providing a smooth ordering experience.
• Provided in-depth information to customers on menu items as well as recommended items based on solid understanding of individual customer needs and preferences.
• Controlled line and crowd with quick, efficient service.
• Addressed and resolved customer complaints in polite and professional manner.
• Developed strong cooperative relationships with coworkers and managers.
• Stayed in open communication with the team.
• Trained new team members by relaying information on company procedures and safety requirements.