Brenda Nguyen
Naperville,IL
Summary
With over 5+ years of customer service experience. I am caring and passionate about improving the well being of others and dedicated to expanding my knowledge and responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Private Client
Georgetown, TX
09.2024 - 11.2025
- Provided care and emotional support for the client.
- Assisted with daily living activities, including meal preparation and hygiene routines.
- Coordinated transportation for medical appointments and social outings.
- Developed personalized care plans based on client needs and preferences.
Delivery Driver
Amazon
Chicago, IL, USA
09.2022 - 12.2023
- Operated company vehicle and delivered packages to customer doorsteps and business offices.
- Promoted company reputation through positive interactions with customers
- Implemented organizational process that ensured delivery accuracy and reduced delays significantly.
- Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
Hospitality & Event Staff
Marriott
Naperville, IL, USA
10.2021 - 02.2022
- Provide customer service in both café and banquet settings.
- Trained and mentored new staff on operational procedures and best practices.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Assisted in setup and breakdown of event spaces.
Service Manager
Chipotle Mexican Grill
Naperville, IL, USA
12.2017 - 04.2021
- Addressed and resolved customer service issues.
- Managed inventory levels.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, and reconciled transactions.
- Assisted with hiring, training and mentoring new staff members.
Receptionist/Front Desk
Goldfish Swim School
Naperville, IL, USA
07.2019 - 07.2020
- Communicated with customers to schedule lessons, confirm payments, follow up on inquiries.
- Upsold swim programs to increase membership.
- Managed a multi-line phone system. Upwards of over 50 calls per day.
- Completed data entry and filing to keep records updated.
Education
High School Diploma -
Naperville Central High School
Naperville, IL05-2017
Skills
- Patient care
- Time management
- Spanish fluency
- Customer Relations
- Sales & Upselling
- Administrative tasks
- Microsoft 365 Specialization
- Compassionate communication
Certification
First Aid CPR AED
Timeline
Caregiver
Private Client
09.2024 - 11.2025
Delivery Driver
Amazon
09.2022 - 12.2023
Hospitality & Event Staff
Marriott
10.2021 - 02.2022
Receptionist/Front Desk
Goldfish Swim School
07.2019 - 07.2020
Service Manager
Chipotle Mexican Grill
12.2017 - 04.2021
High School Diploma -
Naperville Central High School