Brenda Nicholson
Salisbury,MD
Summary
Experienced office administrator with over 25 years of expertise in managing daily operations of office environments. Skilled in staff management, HR functions including hiring, training, and new hire paperwork, as well as payroll, inventory, receivables, payables, scheduling, and customer service. Fully authorized to work in the US for any employer.
Overview
10
10
years of professional experience
Work History
Rebate Specialist / Data Entry Clerk
Mid-Atlantic Energy Solutions
07.2020 - 07.2023
- Customer service, data entry, billing, general office duties
- Processing of new customer files,
- Input rebate incentive applications on various utility company portals,
- Preparation of all customer paperwork to include proposals, incentive application, T&C and invoices,
Food Service Administrator
Hope and life Outreach
09.2019 - 07.2020
- Weekly menu planning and preparation of meals
- Training of volunteers on cafe procedures,
- Record keeping of volunteers and meal counts
- Outreach to community for donations,
Rebate Specialist/ Data Entry Clerk (work From Home Position)
Smart Lumen, LLC
10.2017 - 03.2019
- Served as point of contact for new customers when starting their accounts
- Completed rebate incentive applications for various utility companies,
- Preparation of customer proposals from start to finish including logging in Quick Books
- Project Management from the approval status to the payment received,
Head Server / Trainer
Ocean Pines Association
05.2017 - 01.2018
- Responsible for positive customer experiences from beginning of service to end. This included entering orders in a POS System and delivering beverages and food in a timely manor.
- Trained new servers on proper operating procedures for the company
- Process discounts on guest checks,
- Served as Liaison between management and servers to handle customer service issues,.
General Manager
Denny's
02.2016 - 05.2017
- began my career as a server and was promoted to Manager in Training and eventually General Manager.
- Managed daily operations of the entire restaurant, which included Ordering weekly trucks bi-month, ly inventory, and serving as in house company HR for 50 plus (scheduling weekly, hiring, firing, training, new hire paperwork),
- Maintained a food cost of 25% or less,
- Insured that guest are satisfied with their service by doing table touches,
Office Management/Project Manager
Lighting Project Management, LLC
05.2013 - 01.2016
- Project Management - Data Entry, Processing of new customer files, Completion of rebate incentive applications for various utility companies, Preparation of customer proposals to show the rebate replacement product and co-payment, Project Management to include following project from the approval status to completion, Customer service, data entry, general office duties
Education
High school diploma - General Studies
Delmar High School
Delmar, DE05.1987
Skills
- MS OFFICE (10 years)
- QuickBooks (4 years)
- Data Entry (10 years)
- Scheduling (4 years)
- Payroll (10 years)
- Human Resources (1 year)
- Training (4 years)
- Office Management (10 years)
- Purchasing (2 years)
- Accounts receivable (10 years)
- Supervising experience (5 years)
- Customer service (10 years)
- Sales (5 years)
- Communication
- Marketing (1 year)
- Mechanical knowledge
- Organizational skills
- Warehouse Management (2 years)
- Accounts payable (10 years)
- Team performance improvement
Timeline
Rebate Specialist / Data Entry Clerk
Mid-Atlantic Energy Solutions
07.2020 - 07.2023
Food Service Administrator
Hope and life Outreach
09.2019 - 07.2020
Rebate Specialist/ Data Entry Clerk (work From Home Position)
Smart Lumen, LLC
10.2017 - 03.2019
Head Server / Trainer
Ocean Pines Association
05.2017 - 01.2018
General Manager
Denny's
02.2016 - 05.2017
Office Management/Project Manager
Lighting Project Management, LLC
05.2013 - 01.2016
High school diploma - General Studies
Delmar High School
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