Brenda Nuñez
San Benito,Texas
Summary
To contribute to the overall success of this company in a position of diverse responsibility which requires strong organizational planning, problem-solving and follow through skills.
Overview
9
9
years of professional experience
Work History
Lead Case Manager
Southwest Key Programs Rio Grande
08.2023 - Current
- Serve as the main point of contact for approving initial placements, youth being transferred and for requests for information in coordination with Program Director
- Ensure that case managers properly close all physical and ETO case files upon youth leaving the shelter
- Prepare and submit weekly case log reports to program staff, local funding source representative and other stakeholders as approved by Program Director
- Maintain a daily updated list of the status for all cases to ensure that adequate progress is being made
- Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable
- Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS
- Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with SWK, State, and Federal requirements
- Additional assessments may be required depending on the location of the program and state licensing requirements
Interim Lead Case Manager
Southwest Key Programs: Casa Rio Grande
05.2022 - 08.2023
- Serve as the main point of contact for approving initial placements, youth being transferred and for requests for information in coordination with Program Director
- Ensure that case managers properly close all physical and ETO case files upon youth leaving the shelter
- Prepare and submit weekly case log reports to program staff, local funding source representative and other stakeholders as approved by Program Director
- Maintain a daily updated list of the status for all cases to ensure that adequate progress is being made
- Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable
- Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS
- Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with SWK, State, and Federal requirements
- Additional assessments may be required depending on the location of the program and state licensing requirements
Assistant Lead Case Manager
Southwest Key Programs: Casa Rio Grande
11.2021 - 05.2022
- Must perform weekly audits of 10% of the program’s active case files (physical and on SWK’s web based system ETO) and maintain appropriate documentation to ensure compliance with SWK, State ,and Federal guidelines
- Must develop corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with Program Director
- Serve as the main point of contact for approving initial placements, youth being transferred and for requests for information in coordination with Program Director
- Ensure that case managers properly close all physical and ETO case files upon youth leaving the shelter
- Prepare and submit weekly case log reports to program staff, local funding source representative and other stakeholders as approved by Program Director
- Maintain a daily updated list of the status for all cases to ensure that adequate progress is being made.
Case Manager
Southwest Key Programs: Casa Rio Grande
02.2016 - 11.2021
- Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and establish age of the youth
- Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received by the minor
- Submit completed reunification packets with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative
- Provide weekly face to face updates with the youth and telephonic updates to family
- Assisted Lead Case Manager with reports, managing the department, covering staffing, and providing guidance to fellow Case Managers.
Youth Care Worker
Southwest Key Programs: Casa Rio Grande
09.2015 - 02.2016
- Conduct intake services to include completing necessary paperwork, providing youth with an overview of the program services and for initial placements into the shelter
- Provide basic needs to youth upon arrival to the program, to include: meals, clothing, hygiene products, shower and bedroom assignments
- Provide direct care services to youth, ensure ratios and appropriate supervision levels are continuously met, as per state and federal requirements
- Develop positive rapport with youth to create a safe and caring environment.
Education
Bachelors of Science in Criminal Justice -
University of Texas at Brownsville
12.2014
Skills
- Ability to speak, write and translate Spanish & English Language
- Microsoft Office: Word, Outlook, Excel, Power Point
- Effective Communication Skills
- Leadership/Team Skills
- Organization Skills
- Flexibility
- Professionalism
References
References available upon request
Timeline
Lead Case Manager
Southwest Key Programs Rio Grande
08.2023 - Current
Interim Lead Case Manager
Southwest Key Programs: Casa Rio Grande
05.2022 - 08.2023
Assistant Lead Case Manager
Southwest Key Programs: Casa Rio Grande
11.2021 - 05.2022
Case Manager
Southwest Key Programs: Casa Rio Grande
02.2016 - 11.2021
Youth Care Worker
Southwest Key Programs: Casa Rio Grande
09.2015 - 02.2016
Bachelors of Science in Criminal Justice -
University of Texas at Brownsville
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