Brenda Oetzel
Wesley Chapel,FL
Summary
Dynamic and results-oriented Business Account Executive with over 5 years of experience in sales and account management within the telecommunications industry. Proven track record of driving revenue growth, building and maintaining client relationships, and delivering tailored solutions to meet diverse business needs. Adept at negotiating contracts, managing complex accounts, and collaborating with cross-functional teams to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Business Account Executive
T-Mobile Wireless
Tampa, FL
08.2019 - Current
- Cultivated and managed relationships with business clients, achieving an increase in client retention and growth in sales revenue
- Developed and executed sales strategies to acquire new clients and expand business opportunities, resulting in new contracts and growth in market share
- Delivered compelling sales presentations and proposals tailored to client needs, leading to a successful rate in closing deals
- Coordinated with internal teams including marketing, support, and technical departments to ensure seamless service delivery and client satisfaction
- Monitored account performance and provided regular reports to clients and management, identifying areas for improvement and implementing effective solutions.
Account Manager Inside Sales
T-Mobile Wireless
Denver, CO
11.2017 - 08.2019
- Managed a portfolio of 1,200 business accounts, focusing on customer satisfaction and retention
- Executed strategic plans to address client needs and resolve issues, resulting in improvement in client satisfaction scores
- Identified and pursued new business opportunities by cold calling my accounts and getting referrals
- Collaborated with sales teams to develop marketing strategies and promotional campaigns, enhancing brand visibility and client engagement.
Retail Assistant Manager
T-Mobile Wireless
Tampa, FL
10.2016 - 11.2017
- Supervise daily store operations, ensuring adherence to policies and procedures for inventory control, cash handling, and customer service excellence
- Lead and motivate a team of sales associates, providing training, setting performance goals, and conducting performance reviews to enhance team productivity and morale
- Drive sales by implementing effective strategies and promotions, resulting in an increase in monthly revenue and surpassing sales targets consistently
- Deliver exceptional customer service by addressing inquiries, resolving complaints, and providing personalized solutions.
Sales Associate
T-Mobile Wireless
Philadelphia, PA
08.2014 - 10.2016
- Assisted customers with product selection, plan options, and troubleshooting, achieving an increase in upselling and cross-selling
- Consistently meet and exceeded individual sales targets, contributing to the store's overall sales goals and recognition as a top performer in the region
- Ensured store cleanliness and organization, including product displays and promotional signage, maintaining a welcoming and professional shopping environment.
Education
Business Administration -
Abraham Lincoln HS
Philadelphia, PA06.2013
Skills
- Fluent English and Spanish
- Sales and Business Development
- Client Relationship Management
- Contract Negotiation
- Telecommunications Technology
- Strategic Planning and Execution
- Problem-Solving and Conflict Resolution
- Presentation and Communication
- Team Collaboration
- CRM Software (eg, Salesforce, Outreach, Microsoft Dynamics)
- Microsoft, Excel, PowerPoint
References
- Edgar Gonzalez, Regional Director of Sales, T-Mobile Wireless, (813)516-5892, Gonzalez@gmail.com
- Sam Marrero, Business Enterprise Coach, T-Mobile Wireless, (267)269-9873, S.Marrero@yahoo.com
Timeline
Business Account Executive
T-Mobile Wireless
08.2019 - Current
Account Manager Inside Sales
T-Mobile Wireless
11.2017 - 08.2019
Retail Assistant Manager
T-Mobile Wireless
10.2016 - 11.2017
Sales Associate
T-Mobile Wireless
08.2014 - 10.2016
Business Administration -
Abraham Lincoln HS
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