Brenda Orellana
Summary
Airport service professional with 10 years of experience delivering exceptional customer support. Demonstrates strong interpersonal skills and excels in multitasking and prioritization in fast-paced environments. Proven ability to resolve escalated customer issues effectively while contributing to team objectives. Recognized for adaptability and a strong work ethic in both collaborative and independent settings.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Shift Leader
Signature Flight Support, BBA Aviation
Los Angeles, CA
01.2022 - Current
- Work collaboratively and closely with all team members, guests, and visitors to ensure that services are delivered promptly and accurately, maintaining a professional and courteous demeanor.
- Respond to vendors, customers, and team members' questions and concerns in an efficient and effective manner via emails, phone calls, and face-to-face.
- Process customer purchases and fuel transactions in accordance with company procedures.
- Coordinate arrangements for hotel accommodations, ground transportation, catering, and additional concierge services required.
- Facilitate luggage assistance for visitors in FBO.
- Guide aircraft operations, wing walk, and support airside team members as required.
- Create accurate records pertaining to activities and services performed.
- Oversee the arrival and departure flights, coordinating with aircraft to arrange services, and assign tasks to the airside experience team through effective scheduling and prioritization based on operational requirements.
- Implement all mandated security protocols.
Passenger Service Supervisor/Operations Supervisor
Menzies Aviation (Norwegian & LATAM Airlines)
Los Angeles, CA
05.2018 - 10.2020
- Facilitating effective team collaboration to uphold safety and timely operations within the turnaround period.
- Addressed common and complex issues by identifying customer needs and promptly providing effective solutions.
- Arranging flight documentation as needed.
- Managing coordination of gate, ramp, and cabin services for each flight.
- Orchestrating the offload and upload of flight elements.
Customer Service Agent
Airport Terminal Management (Interjet Airline)
Los Angeles, CA
03.2017 - 02.2018
- Examine and validate passengers' international documentation to facilitate check-in processing.
- Provide support to passengers with various needs during the arrival and check-in procedures, as well as through customs, immigration, and Federal Inspection Services (FIS).
- Deliver public announcements across aircraft and terminals during flight boarding and arrival operations.
Customer Service Agent
Hallmark Aviation (Turkish Airlines)
Los Angeles, CA
12.2015 - 02.2017
- Tasked with providing support to customers regarding their travel requirements.
- Assisted passengers with the check-in process while ensuring that their travel documents met the requirements for their destination.
- Perform duties related to the boarding gate.
- Qualified to handle airport equipment, specifically the passenger boarding jetway bridge.
- Provided quick, courteous, and knowledgeable service for routine inquiries and service issues.
Education
Animo Venice Charter High School
Venice, CA06.2013
Skills
- Guest Services Expertise
- Bilingual (English, Spanish)
- Driven individual
- Detail-oriented
- Leadership skills
- Strong Organizational skills
- Multi-tasking skills
- Problem-solving skills
- Reliable
Objective
My goal is to acquire and apply new professional skills while establishing a long-term career within a stable organization that offers opportunities for advancement.
Timeline
Customer Service Representative/Shift Leader
Signature Flight Support, BBA Aviation
01.2022 - Current
Passenger Service Supervisor/Operations Supervisor
Menzies Aviation (Norwegian & LATAM Airlines)
05.2018 - 10.2020
Customer Service Agent
Airport Terminal Management (Interjet Airline)
03.2017 - 02.2018
Customer Service Agent
Hallmark Aviation (Turkish Airlines)
12.2015 - 02.2017
Animo Venice Charter High School
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