Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Brenda Ortiz

Pacoima,CA

Summary

Proven leader with a track record of enhancing team productivity at Clear Image Printing CO. by fostering staff development and effective team building. Skilled in multitasking and problem-solving, adept at delivering projects with efficiency and speed. Cultivates strong customer relations, ensuring high service standards. Demonstrates adaptability and reliability, achieving consistent results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Waitress

Tortilleria La Talpense
03.2013 - 04.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Demonstrated excellent multitasking skills, handling multiple tables and orders with efficiency and speed.

Head House Cleaner

Elite 88 Construction Services
11.2014 - 12.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Instituted safety protocols for the use of chemicals and equipment, minimizing accidents or damage to property.
  • Trained new staff members on proper cleaning techniques, ensuring consistent quality across all projects.
  • Organized team schedules efficiently, ensuring appropriate coverage during peak hours and optimal use of resources.
  • Collaborated with team members to complete large-scale projects within tight deadlines while maintaining exceptional quality.
  • Cultivated strong professional relationships with clients by communicating clearly about their needs and preferences regarding cleaning services.

Manager in Charge

Clear Image Printing CO.
06.2016 - 08.2024
  • Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
  • Delivered consistent results by setting clear expectations for team members, and providing the necessary support to ensure goals were met or exceeded.
  • Provided strong leadership to enhance team productivity.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity.
  • Created a positive work environment by encouraging open communication and encouraging employee development opportunities.

Education

High School Diploma -

Interamerican Adult School
852 W Florence Ave. Los Angeles, CA 90044-5105
11.2013

Skills

  • Customer Relations
  • Staff Development
  • Fast learner
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Organizational Skills
  • Team Leadership
  • Active Listening
  • Effective leader
  • Adaptability
  • Management Team Building

Certification

Bureau of Security and Investigative Services (BSIS)

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Manager in Charge

Clear Image Printing CO.
06.2016 - 08.2024

Head House Cleaner

Elite 88 Construction Services
11.2014 - 12.2016

Waitress

Tortilleria La Talpense
03.2013 - 04.2014

High School Diploma -

Interamerican Adult School

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Brenda Ortiz