Brenda Ortiz
Pacoima,CA
Summary
Proven leader with a track record of enhancing team productivity at Clear Image Printing CO. by fostering staff development and effective team building. Skilled in multitasking and problem-solving, adept at delivering projects with efficiency and speed. Cultivates strong customer relations, ensuring high service standards. Demonstrates adaptability and reliability, achieving consistent results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waitress
Tortilleria La Talpense
1161 N Maclay Ave, San Fernando, CA 91340
03.2013 - 04.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Demonstrated excellent multitasking skills, handling multiple tables and orders with efficiency and speed.
Head House Cleaner
Elite 88 Construction Services
PO Box 61191 Irvine CA, 92602
11.2014 - 12.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Instituted safety protocols for the use of chemicals and equipment, minimizing accidents or damage to property.
- Trained new staff members on proper cleaning techniques, ensuring consistent quality across all projects.
- Organized team schedules efficiently, ensuring appropriate coverage during peak hours and optimal use of resources.
- Collaborated with team members to complete large-scale projects within tight deadlines while maintaining exceptional quality.
- Cultivated strong professional relationships with clients by communicating clearly about their needs and preferences regarding cleaning services.
Manager in Charge
Clear Image Printing CO.
12744 San Fernando Rd, Sylmar, CA 91342
06.2016 - 08.2024
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
- Delivered consistent results by setting clear expectations for team members, and providing the necessary support to ensure goals were met or exceeded.
- Provided strong leadership to enhance team productivity.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity.
- Created a positive work environment by encouraging open communication and encouraging employee development opportunities.
Education
High School Diploma -
Interamerican Adult School
852 W Florence Ave. Los Angeles, CA 90044-510511.2013
Skills
- Customer Relations
- Staff Development
- Fast learner
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
- Team Leadership
- Active Listening
- Effective leader
- Adaptability
- Management Team Building
Certification
Bureau of Security and Investigative Services (BSIS)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager in Charge
Clear Image Printing CO.
06.2016 - 08.2024
Head House Cleaner
Elite 88 Construction Services
11.2014 - 12.2016
Waitress
Tortilleria La Talpense
03.2013 - 04.2014
High School Diploma -
Interamerican Adult School