Brenda Ortiz
Summary
Dynamic and results-driven sales professional with extensive experience in real estate, retail, and customer service. Proven ability to identify client needs, offer tailored solutions, and cultivate long-term relationships. Recognized for exceptional communication skills, in-depth product knowledge, and unwavering commitment to delivering a top-tier customer experience. Excited to leverage expertise in sales and design to make a meaningful contribution to MSI as a Showroom Sales Consultant.
Overview
14
14
years of professional experience
Work History
Realtor Consultant
Keller Williams
Kirkland, WA
10.2023 - Current
• Conducted in-depth consultations with clients, helping them make informed decisions about buying or selling properties, often involving high-end homes that featured premium materials like marble and granite.
• Created promotional materials and virtual tours to highlight key features of properties, contributing to faster sales and higher customer satisfaction.
• Built and maintained strong relationships with clients, real estate professionals, contractors, and designers, driving referrals and repeat business.
• Negotiated contracts, ensuring favorable terms for clients and streamlining the transaction process for smooth closings.
Optical Sales Associate/ Medical Receptionist
The Visual Connection
Bremerton, WA
05.2020 - 12.2020
• Demonstrated product expertise, advising customers on eyewear solutions tailored to their individual needs and preferences.
• Increased revenue through effective sales techniques and in-depth product knowledge, leading to high customer satisfaction and repeat business.
• Maintained organized, visually appealing displays to attract and engage customers, similar to showroom management.
• Processed orders, managed inventory, and ensured timely customer service, ensuring a seamless shopping experience.
Receptionist
Regis Salon
Issaquah, WA
06.2011 - 05.2020
• Greeted clients, managed appointments, and provided exceptional service in a fast-paced environment.
• Advised clients on beauty products and treatments, cultivating trust and encouraging repeat visits.
• Assisted with showroom displays, creating visually appealing product arrangements that enhanced customer interest and sales.
Benefit brow arch expert
Ulta Beauty
Bellevue, WA
11.2018 - 03.2019
• Provided personalized consultations on eyebrow shaping and makeup, enhancing customer satisfaction.
• Led product recommendations, helping clients select the right cosmetics to suit their needs, similar to guiding customers in a showroom setting.
• Managed inventory and maintained a visually organized display to maximize product visibility and sales.
Receptionist/ Makeup artist
Pelage Med Spa
Issaquah, WA
09.2018 - 12.2018
• Greeted clients, managed appointments, and provided exceptional service in a fast-paced environment.
• Advised clients on beauty products and treatments, cultivating trust and encouraging repeat visits.
• Assisted with showroom displays, creating visually appealing product arrangements that enhanced customer interest and sales.
Education
Real Estate
Rockwell Institute
Bellevue, WA08.2023
Cosmetology
Gary Manuel Aveda Institute Salon
09.2018
Skills
Sales & Customer Service : Expert in understanding client needs, providing tailored recommendations, and closing sales
Consultative Selling : Skilled in consultative sales approaches, helping customers select materials for specific design projects
Relationship Building : Strong track record of cultivating relationships with homeowners, contractors, and designers
Bilingual (Spanish & English) : Fluent in both Spanish and English, enabling clear communication with a diverse range of clients and expanding market reach
Showroom Management : Experience creating a visually appealing showroom environment that enhances the customer experience
Negotiation & Closing : Expertise in negotiating terms and ensuring smooth transactions, with a focus on long-term customer satisfaction
Technology Proficiency : CRM software, Microsoft Office Suite, inventory management tools
Timeline
Realtor Consultant
Keller Williams
10.2023 - Current
Optical Sales Associate/ Medical Receptionist
The Visual Connection
05.2020 - 12.2020
Benefit brow arch expert
Ulta Beauty
11.2018 - 03.2019
Receptionist/ Makeup artist
Pelage Med Spa
09.2018 - 12.2018
Receptionist
Regis Salon
06.2011 - 05.2020
Real Estate
Rockwell Institute
Cosmetology
Gary Manuel Aveda Institute Salon