Brenda Paez

Transmitted documents, organized revisions and tracked changes.

• Prepared documents for projects in accordance with project manager, team or client specifications.
• Managed file archival and information retrievals.
• Manipulated and converted documents to meet needs of individual personnel or projects.
• Actively reached out and listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Used Microsoft Word, Outlook, Zoom, PBI, Jurisdiction, and other software tools to revise documents and other communications.
• Maintained energy and enthusiasm in fast-paced environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Improved operations through consistent hard work and dedication.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved conflicts and negotiated mutually beneficial agreements between parties-Tenants and Landlords.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked with customers to understand needs and provide excellent service.
• Verified continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs.
• Converted documents from one application to another.
• Communicated with clients to review applications, answer questions and determine special circumstances.
• Reviewed and approved or declined all client applications prior to submission.
• Developed and edited template applications with changes in company's service lines or new developments.
• Analyzed available information and data to inform audit review process.
• Scheduled and tracked deadlines of multiple active compliance audits.
• Reviewed document management protocols and user activities against internal records policies and document management standards.
• Identified areas of weakness and recommended or implemented process improvements.
• Established, improved and reinforced document management systems to handle current and expected requirements.
• Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
• Collaborated across departments and levels of management to gain consensus on procedural documentation.
• Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
• Assisted in continuous improvement activities while developing and maintaining resulting documents.
• Verified vendor accounts by reconciling monthly statements and related transactions.
• Responded to customer concerns and questions on daily basis.
• Verified duplicates of applications, irregularities on documents provided by landlords and tenants, recertification, overpayments, and approval for utility payment to qualified vendors and tenants or landlords for rental assistance.

• Selected best product by size, color, and harvest.
• Followed supervisor’s directions on proper and best practices.
• Prevented products loss or waste by routing to correct bin or box.
• Graded fruit quality, removing culls, routing to bins.
• Responsible for pin and equipment cleanliness to maintain health standards and high quality of produce.
• Graded, packed, and bagged oranges, lemons, golden nuggets, pomelos etc.
• Supervised graders, packers, coordinated activities of workers engaged in receiving, grading, storing fruit such as various types of oranges , pomelos, golden nuggets etc.
• Checked compact computers, sizer, tags, and made sure fruit was running correctly from beginning of the dump area all the way to being packed.
• Calculated the estimate of production per day; doing paperwork for each ranch.
• Answering incoming calls, and in-person inquiries, schedule and confirm appointments, and answer information requests.
• Organizing work schedule.
• Giving clients rough estimates and helping them with further assistance.
• 2.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
• Received and routed business correspondence to correct departments and staff members.
• Maintained building security by monitoring logbook and issuing visitor badges.
• Responded to inquiries from callers seeking information.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Kept reception area clean and neat to give visitors positive first impression.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Monitored security and handled incidents calmly.
• Planned team-building exercises to increase employee performance and job satisfaction.

• Provided primary customer support to internal and external customers.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Boosted sales revenue by skillfully promoting diverse service options.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.