Brenda Palomares
Brooklyn,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Ab Cell Llc
03.2019 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Cashier
Vucciria Food & Gourmet
01.2016 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Cellular Technician
Phone Traders
06.2015 - 11.2016
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Provided excellent customer service while meeting challenging time goals.
- Ensured compliance with industry standards and regulations by meticulously following safety protocols during installations and repairs.
- Specialized in repairing samsung/apple phonesb and frequently worked on other manufacturer models.
- Erased user data, debugged application issues and refurbished devices for resale.
- Provided exceptional customer service through clear communication regarding repair timelines, costs, and expectations.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity.
- Trained new employees on repair techniques and best practices, fostering a knowledgeable work environment.
Education
Bachelor Of Arts - Sociology
College of Staten Island
Staten Island, NYSkills
- Customer service
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Team development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Ab Cell Llc
03.2019 - 09.2024
Cashier
Vucciria Food & Gourmet
01.2016 - 02.2019
Cellular Technician
Phone Traders
06.2015 - 11.2016
Bachelor Of Arts - Sociology
College of Staten Island
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