BRENDA PARISH
Madisonville,KY
Summary
Medical office professional with a background in patient registration, insurance verification, and HIPAA-compliant records support. Hands-on experience with Epic EMR, claims review, appeals processing, and patient flow helps maintain accurate documentation and smooth front-office operations.
Overview
33
33
years of professional experience
Work History
In Home Caregiver
Pennyroyal Alllied Community Services
Madisonville, KY
08.2020 - Current
- Provided in-home care, managed medications, prepared meals, and supported daily living activities to promote client well-being.
- Delivered personal care services for Pennyriple Allied Community Services clients in home settings.
- Assisted with bathing, grooming, dressing, and daily hygiene routines.
- Prepared meals and snacks following home care plans
Patient Access Representative
Owensboro Health
Greenville, KY
08.2018 - 08.2020
- Registered patients, verifying accuracy of financial and demographic information to facilitate seamless processing.
- Provided compassionate customer service to patients and families, improving overall experience during visits.
- Maintained compliance with HIPAA regulations to protect patient privacy and confidentiality.
Patient Access Representative I/Referral Coordinator I
Baptist Health Kentucky
Powderly, KY
09.2015 - 08.2020
- Registered patients by gathering accurate financial and demographic information, streamlining intake process for enhanced patient experience.
- Coordinated with departments to ensure tailored care that addressed each patient's unique needs.
- Maintained compliance with HIPAA regulations, safeguarding patient privacy and confidentiality.
Laboratory Receptionist
Multicare/Owensboro Health
Madisonville, KY
08.2007 - 09.2015
- Registered patients for the laboratory by collecting correct demographics and insurance information, ensuring data accuracy.
- Facilitated patient access to laboratory services by assisting in obtaining and clarifying orders from physicians.
- Entered and scanned laboratory orders into Epic Medical System using Mysis laboratory system, producing barcode stickers for specimens to enhance operational workflow.
- Collected and processed self-payments, ensuring billing accuracy and compliance with financial protocols.
- Reviewed physician orders for overlapping charges and combined orders to maintain billing integrity.
Medicare Appeals Clerk/Patient Accounts
911 Billing
Madisonville, KY
09.2005 - 09.2007
- Analyzed Medicare denials to determine claim eligibility for appeals, completing all appeals and contributing to increased reimbursement rates.
- Reviewed accounts for accurate insurance billing and contacted patients to establish payment plans, improving collections process.
- Obtained missing insurance information and patient demographics from healthcare facilities to reduce claim delays.
Laboratory Receptionist
Multicare
Madisonville, KY
08.2001 - 09.2005
- Registered patients by collecting insurance and demographic information, ensuring accuracy in Medical Manager and enhancing record integrity.
- Facilitated patient access to physician's lab orders, improving patient satisfaction and streamlining service delivery.
- Entered laboratory charges into billing system, supporting prompt reimbursement and financial accuracy.
Receptionist/Accounts Payable/Medicare Appeals Clerk
Caverna Memorial Hospital
Horse Cave, KY
09.1995 - 08.2001
- Registered patients for inpatient or outpatient services using database program, ensuring accurate demographics and insurance information.
- Entered purchase orders electronically to generate checks and pay invoices, streamlining accounts payable process.
- Reviewed medical records to evaluate Medicare denials for appeals, contributing to successful reimbursement recoveries.
- Assisted CFO in departmental operations, streamlining processes to improve workflow efficiency.
Customer Service Representative/Dental Claims Processor
Aetna Life & Casualty Insurance
Louisville, KY
03.1994 - 08.1995
- Processed dental claims per patient contracts, ensuring accurate and timely payments to enhance client trust.
- Delivered customer service to subscribers and healthcare providers regarding Aetna medical benefits, contracts, claims, and payments, fostering client satisfaction.
- Assisted Aetna Life & Casualty policyholders with benefit and coverage questions
- Reviewed customer records and updated account details in Aetna systems
- Explained insurance policies, claims steps, and billing information to callers
Education
Associate in Science (A.S.) - Office Administration
Elizabethtown Community and Technical College
Elizabethtown, KY12-1993
Skills
- Patient registration and insurance verification
- Medical office and hospital experience
- Claims analysis and management
- Epic EMR systems
- Medical scheduling and terminology
- Appeals processing
Personal Information
- Title: MEDICAL OFFICE COORDINATOR
- Work Permit: Authorized to work in the US for any employer
ADDITIONAL INFORMATION - WORK AUTHORIZATION
Authorized to work in the US for any employer
Timeline
In Home Caregiver
Pennyroyal Alllied Community Services
08.2020 - Current
Patient Access Representative
Owensboro Health
08.2018 - 08.2020
Patient Access Representative I/Referral Coordinator I
Baptist Health Kentucky
09.2015 - 08.2020
Laboratory Receptionist
Multicare/Owensboro Health
08.2007 - 09.2015
Medicare Appeals Clerk/Patient Accounts
911 Billing
09.2005 - 09.2007
Laboratory Receptionist
Multicare
08.2001 - 09.2005
Receptionist/Accounts Payable/Medicare Appeals Clerk
Caverna Memorial Hospital
09.1995 - 08.2001
Customer Service Representative/Dental Claims Processor
Aetna Life & Casualty Insurance
03.1994 - 08.1995
Associate in Science (A.S.) - Office Administration
Elizabethtown Community and Technical College