Brenda Patton
Oconomowoc,WI
Summary
Dynamic professional with extensive experience in software implementation and project coordination. Skilled in requirements analysis and client training, consistently ensuring timely service delivery and effective communication with stakeholders to drive project success.
Overview
14
14
years of professional experience
Work History
Software Implementation Manager
Lanac Technologies
Chicago, Illinois
11.2008 - 12.2009
- Facilitated project kickoff meetings to align team goals and expectations.
- Coordinated implementation schedules to ensure timely service delivery.
- Conducted training sessions for clients on new software features and functionalities.
- Analyzed client requirements to customize solutions effectively.
- Communicated regularly with stakeholders to provide project updates and address concerns.
- Developed user documentation and guides for client reference during implementations.
Software Project Manager
Technology Management Consulting
Los Angeles, California
06.2004 - 12.2006
- Coordinated project timelines and deliverables across multiple teams.
- Facilitated communication between stakeholders and technical teams.
- Managed project risks and developed mitigation strategies.
- Documented project requirements and specifications for clarity.
- Oversaw resource allocation to optimize team efficiency.
- Implemented project management tools to track progress and tasks.
- Trained junior team members on project management best practices.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Monitored communications between in-house software team, clients, and stakeholders.
- Monitored project budget through careful assessment of resource usage and task management to keep costs low.
- Coordinated with multiple teams for successful delivery of projects within timeline and budget.
Consulting Services Manager
Tectura
Los Angeles, California
03.2001 - 11.2004
- Led cross-functional teams to enhance client engagement strategies and service delivery.
- Mentored junior consultants, providing guidance on best practices and industry standards.
- Managed stakeholder communications to maintain transparency throughout project lifecycles.
- Oversaw the development of project plans, timelines and budgets for each engagement.
- Participated in industry events such as conferences, seminars and workshops in order to stay abreast of current trends in the consulting field.
- Conducted performance reviews for the consulting team and provided feedback for improvement.
- Mentored junior consultants on best practices related to problem-solving techniques, research methods and client relationship management.
- Managed vendor relationships including contract negotiation activities in order to obtain favorable terms for services rendered.
- Identified opportunities for process improvements to increase efficiency and effectiveness of services offered by the organization.
Implementation Consultant
Basix Business Solutions
Costa Mesa, California
01.1999 - 03.2001
- Conducted product demonstrations to clients, providing detailed information on features and benefits of the software solution.
- Facilitated training sessions with end users on how to use the software application correctly.
- Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
- Created user documentation including system setup instructions and user manuals.
- Resolved customer inquiries regarding usage of the software product in an efficient manner.
- Provided technical support for customers during the implementation process.
- Performed quality assurance testing prior to releasing updates or new versions into production environments.
- Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
- Monitored system performance post-implementation to ensure optimal operation.
Software Support Specialist
Wenn/Soft
New Berlin, Wisconsin
06.1996 - 12.1998
- Provided software troubleshooting support for clients using Wenn/Soft applications.
- Collaborated with development teams to resolve technical issues and enhance software functionality.
- Conducted training sessions for users on software features and best practices.
- Documented software issues and resolutions in the help desk system for future reference.
- Assisted clients in navigating complex software features through remote sessions and calls.
- Maintained knowledge of industry trends to provide informed support to clients using Wenn/Soft products.
- Developed training materials and conducted user-training sessions on software products.
- Provided technical support to customers and internal staff for software related issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Communications
Carroll University
Waukesha, WI12-1996
Skills
- Project management
- Software implementation
- Client training
- Stakeholder communication
- Requirements analysis
- Resource allocation
Timeline
Software Implementation Manager
Lanac Technologies
11.2008 - 12.2009
Software Project Manager
Technology Management Consulting
06.2004 - 12.2006
Consulting Services Manager
Tectura
03.2001 - 11.2004
Implementation Consultant
Basix Business Solutions
01.1999 - 03.2001
Software Support Specialist
Wenn/Soft
06.1996 - 12.1998
Bachelor of Science - Communications
Carroll University