Brenda Payton
Hopkins,United States
Summary
Results-driven professional with extensive experience in patient administration and staff supervision. Proven track record in enhancing operational efficiency through effective training and strategic decision-making, ensuring compliance with healthcare regulations and improving patient service delivery.
Overview
42
42
years of professional experience
Work History
Lead MSA
WJB Dorn VAMC
Columbia, United States
12.2018 - 08.2020
- Monitored and made work assignments as Lead MSA, provided input on performance, resolved daily workplace issues, and maintained efficient workflow.
- Provided the full range of administrative and supervisory duties including assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
- Duties include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance; recommending disciplinary action when necessary; and extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- Collaborate, communicate and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Demonstrates knowledge and expertise in the Patient Administration process to include: schedule appointments in accordance with VHA national scheduling guidelines; verify and update patient demographics and insurance information; ensure patient encounters are complete (check-out and/or no-show); monitor and maintenance of the Electronic Wait List (EWL); monitor and maintenance of the Insurance capture utilizing current software; determine basis eligibility, including processing of Beneficiary Travel vouchers and making transportation arrangements for eligible Veterans.
- Trained to provide orientation and staff training, and skilled ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
- Experience with management of fiscal matters, forecast resource and equipment needs, and identifying budget requirements.
- Assured coverage of all responsibilities; conducted quality reviews; ensured timely scheduling of appointments; guided staff on policy changes; balanced workload; created work schedules; oriented and trained new and current employees; met training requirements; organized work structure; acted as liaison between MSA and staff to resolve daily conflicts.
- Organized work, set priorities, and delegated tasks to meet deadlines.
- Manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner.
- Provide staff development and training.
- This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work.
- Able to provide leadership coverage for multiple clinics within the VAMC successfully.
- Experienced ability to review and monitor data to ensure all reports are complete and accurate.
Advanced Medical Support Assistant
WJB Dorn VAMC
Columbia, United States
06.2012 - 12.2018
- Demonstrated knowledge and expertise in the Patient Administration process to include: scheduled appointments in accordance with VHA national scheduling guidelines; verified and updated patient demographics and insurance information; ensured patient encounters are complete (check-out and/or no-show); monitor and maintenance of the Electronic Wait List (EWL); monitored and maintained of the Insurance capture utilizing current software; determined basis eligibility, included processing of Beneficiary Travel vouchers and made transportation arrangements for eligible Veterans.
- Trained to provide the full range of administrative and supervisory duties including assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
- Collaborated, communicated and demonstrated customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensured compliance with established policies and regulations.
- Experienced to provide orientation and staff training, and skilled ability to delegate authority, evaluated and oversaw people and programs, accomplished program goals, and adapted to changing priorities.
- Assisted with manage fiscal matters, forecast resource and equipment needs, and identify budget need.
- Monitored and made work assignments, assisted with providing input on performance, resolved daily workplace issues and maintained efficient workflow.
- Managed all responsibilities professionally and timely, verifying work quality, scheduling appointments accurately, guiding staff on policy changes, balancing workloads, creating employee schedules, providing orientation and mentorship, organizing work structure, and serving as liaison to resolve conflicts.
- Carried out essential administrative tasks within the Patient Administration department.
- Monitored clinics to ensure efficient scheduling utilization, resulting in improved outcomes for service line operations.
- Ensured adequate staff coverage for assigned clinic operations.
- Ensured accurate and timely scheduling of appointments according to VHA Directive 1230.
- Provided guidance and assistance to peers and providers concerning changes in policies and procedures.
- Completed assignments independently and without specific instructions, refer deviations, problems and unfamiliar situations to the supervisor for assistance.
- Organized works, set priorities, and delegated tasks/ responsibilities in order to meet deadlines.
- Ensured patient encounters are completed daily (check-out and/or no show).
- Monitored the Electronic Wait List (EWL) daily.
- Verified insurance information according to VHA policy.
- Captured by scanning cards through Insurance Capture Buffer (ICB).
- Managed a tracking system for consults, and participated in the consult tool box development.
- Updated demographic by utilizing Vet Link.
- Ensure clinic assigned staff are appropriately maintaining the electronic wait list, delinquent recall, insurance capture buffer exception list and appropriately utilizing Vet Link for clinics assigned.
- Also verifying that staff are appropriately utilizing the EWL, Recall List (Delinquent), Return to Clinic Orders (Query from VS GUI) and View Alerts for accurate disposition daily.
- Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting to the flow and sequencing of work to the needs of the veteran and organization.
- Demonstrates knowledge and expertise in the Patient Administration process to include: Oversees the daily operation of the unit, ensures that agency policies and priorities are being followed; Develops performance standards; and evaluates work performance of subordinates.
- Trained to recommend appointments, promotions, and reassignments to unit positions and currently assigned subordinates.
- Developed skills to enhance work quality within authority, providing technical and administrative supervision to lower-level medical support assistants.
Claims Associate III
Blue Cross Blue Shield
Columbia, United States
02.2005 - 05.2012
- Processed over 100 claims and phone calls a day.
- Ensured reports and bills due were sent out to company database within Blue Cross Blue Shield network.
- Collaborated and communicated with healthcare professionals to maintain quality of care and ensure adherence to established policies and regulations.
- Researched and tracked over 1000 documents a month for medications.
- Established SOPs for office staff in support of overall staff and customers.
- Established priorities and tracking deadlines to identify completed work and better resolve system errors.
- Delivered on-the-job training and mentorship for new and current employees; ensured compliance with training requirements; organized work structure for assigned areas; acted as liaison to resolve daily conflicts.
- Experienced to provide orientation and staff training, and skilled ability to delegate authority, evaluated and oversaw people and programs, accomplished program goals, and adapted to changing priorities.
- Supported management of fiscal matters by forecasting resource and equipment needs and identifying budget requirements.
- Monthly identified supply needs and input supply orders on a monthly basis.
- Physical stamina that requires walking, standing, bending, carrying of light items such as papers, books, small parts, etc. Light carrying (15-44 pounds); pushing (4 hours); reaching above shoulder; use of fingers; walking (1-4 hours); standing (1-4 hours); repeating bending; and no vision problems and mental and emotional stability.
Lead Emergency Registrar
Lexington Medical Center
West Columbia, United States
07.2002 - 04.2003
- Entered patient data accurately into the hospital system during labor and delivery and admissions processes.
- Registered patients by using Microsoft word, and Excel in hospital system.
- Provided exceptional customer service to all patients, effectively addressing their needs.
- Interviewed more than 50 patients and their representative each day to acquire appropriate and accurate demographic information.
- Collaborated, communicated and demonstrated customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensured compliance with established policies and regulations requirements.
- Monitored and made work assignments, assisted with providing input on performance, resolved daily workplace issues and maintained efficient workflow.
- Ensured professional and timely coverage of responsibilities; conducted ongoing quality reviews; coordinated accurate scheduling of appointments; guided staff on policy changes; balanced workloads; created and maintained employee work schedules.
- Supervised six staff members, ensuring compliance with safety, health, and risk policies.
- Orientated and mentored new and current employees during on-the-job training.
- Trained 12 staff members on new admission and registration software.
- Created and uploaded new job announcements into the database for online visibility upon completion.
Program Assistant
Housing and urban Development
Columbia, United States
02.1994 - 02.1999
- Coordinated administrative duties for Housing and Urban Development, enhancing operational support.
- Monitored coverage of responsibilities, conducted quality reviews, ensured timely scheduling of appointments, guided staff on policy changes, and balanced workloads while maintaining employee work schedules.
- Monitored and made work assignments, assisted with providing input on performance, resolved daily workplace issues and maintained efficient workflow.
- Trained to provide the full range of administrative and supervisory duties including assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
- Prepared vouchers and invoice transmittals for contracted services, utility bills and property.
- Received schedules and referrals, contacting staff and agencies to facilitate communication.
- Received bids from realtors to process HUD properties efficiently.
- Researched and outlined background information for supervisor's public speaking engagements and correspondence.
Drill Sergeant/Admin Specialist
US Army
Columbia, United States
05.1978 - 05.1992
- Supervised and trained over 1000 recruits in Basic Training on first aid and weapons and how to properly care for weapons and ammunition.
- Prepared and organized documents, including letters and reports, to support efficient office operations.
- Maintained inventory of over 200 types of forms to ensure timely access for operational needs.
- Oversaw logging of all 50 classified documents to ensure compliance with security protocols.
Education
High school diploma or equivalent -
James Keenan Highschool
Bowdens, NC, United States06.1977
Technical or occupational certificate - Office Systems Technology
Midlands Tech
Columbia, SC, United StatesSkills
- Patient administration
- Staff supervision
- Performance evaluation
- Budget management
- Data analysis
- Appointment scheduling
Job Related Training
- Over 25 years experience in Customer Service and patient management Services
- Army Commendation Medal
- Army Achievement Medal
- Good Conduct Medal
- Basic Noncommissioned Certificate
- Primary Leadership Certificate
- Administrative Clerk Certificate
- Publication Certificate
- Storage Specialist Certificate
- Interpersonal Communications
Timeline
Lead MSA
WJB Dorn VAMC
12.2018 - 08.2020
Advanced Medical Support Assistant
WJB Dorn VAMC
06.2012 - 12.2018
Claims Associate III
Blue Cross Blue Shield
02.2005 - 05.2012
Lead Emergency Registrar
Lexington Medical Center
07.2002 - 04.2003
Program Assistant
Housing and urban Development
02.1994 - 02.1999
Drill Sergeant/Admin Specialist
US Army
05.1978 - 05.1992
High school diploma or equivalent -
James Keenan Highschool
Technical or occupational certificate - Office Systems Technology
Midlands Tech