Megan Mason
North Platte,NE
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Lead MSA
Veteran Affairs
11.2019 - Current
- Provide assistant and follow mandatory scheduling
- Copy, ECfax, print medical forms, appointments lists, record requests
- Self-motivated, with a strong sense of personal responsibility.
- Manage RTC’s, consults, recalls, insurance program
- Clinic grid builds for new providers or modifications
- Gain extra knowledge with additional TMS courses
- Stepped forward to exhibit leadership skills by being the step in clinic manager
- Skilled at working independently and collaboratively in a team environment.
- Competent in VS GUE, Vista, CPRS, CTM, Outlook, Vista imaging, JLV, Epic
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained and supervised employees on office policies and procedures and how to utilize complex systems.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Monitored team performance metrics to ensure adherence to quality standards.
- Mentored new hires, fostering a culture of continuous learning and development.
- Implemented process improvements, resulting in increased efficiency including fiscal matters and budget needs to maintain optimal spending.
CS Rep/Lab Technician
Pathology Services
08.2014 - 10.2019
- -Phlebotomist
- Managed patient documentation and ensured accuracy in specimen labeling processes.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained junior staff on laboratory techniques, ensuring adherence to best practices and operational efficiency.
- Collaborated with medical professionals to interpret test results and facilitate patient care decisions.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Analyzed results using analytical software and created reports.
- Recorded and analyzed data to produce reports of results.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Streamlined sample processing for faster turnaround times and improved customer satisfaction.
- Collaborated with laboratory staff to streamline workflow and improve turnaround times.
Receptionist
Midlands Family Medicine
04.2013 - 08.2014
- Streamlined front desk processes by implementing new scheduling protocols, reducing wait times for patients.
- Maintained accurate patient records and documentation, ensuring compliance with privacy regulations and standards.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multi-line phone system, handling inquiries and directing calls to appropriate staff members.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
- Corresponded with clients through email, telephone, or postal mail.
Front Desk
Holiday Inn Express
02.2011 - 04.2013
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications using 6+line switchboard
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Loss Prevention
Walmart Distribution Center(7018)
08.2007 - 02.2011
- Assisted with loss prevention efforts by monitoring suspicious activity and reporting incidents to management.
- Implemented loss prevention strategies, reducing shrinkage and protecting store assets.
- Participated in loss prevention and safety programs.
- Enhanced security measures by conducting comprehensive risk assessments and implementing appropriate protocols.
- Monitored alarm systems closely, responding rapidly to any triggered alerts with a calm demeanor and effective problem-solving skills to assess the situation accurately.
Education
High School Diploma -
Sutherland High
ASCP Medical Lab Technician
West Wood College Online
01.2018
undefined
Mid-Plains Community College
06.2006
Skills
- Strong interpersonal communication
- Decision making, critical thinking
- Self-motivated, initiative, high level of energy
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Organization and prioritization skills
- Problem-solving
- Experienced in software applications with typing speed of 60 wpm
- Proficient in handling multiple tasks
- Organization and time management
Timeline
Lead MSA
Veteran Affairs
11.2019 - Current
CS Rep/Lab Technician
Pathology Services
08.2014 - 10.2019
Receptionist
Midlands Family Medicine
04.2013 - 08.2014
Front Desk
Holiday Inn Express
02.2011 - 04.2013
Loss Prevention
Walmart Distribution Center(7018)
08.2007 - 02.2011
ASCP Medical Lab Technician
West Wood College Online
undefined
Mid-Plains Community College
High School Diploma -
Sutherland High