Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BRENDA PEREZ

Miami

Summary

Motivated student with excellent communication skills, seeking valuable experience in a professional setting. Possesses strong judgment, effective time management, and a flexible schedule. Consistently praised by peers for being hard-working and reliable. Passionate about developing client relationships and providing exceptional customer service, supported by previous experience. Committed to delivering consistently high levels of customer satisfaction and excelling at quickly building rapport with clients to contribute to company success in achieving goals. Outside of my professional interests I am an outdoors person who enjoys spending time in the sun and nature,I am currently pursuing further education, striving for personal growth and continuous learning.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walgreens Boots Alliance
09.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Front Desk Receptionist

Thump Gym
07.2023 - 11.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments and meetings
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
  • Collected room deposits, fees, and payments

Sales Associate

TJX Companies
06.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Built relationships with customers to encourage repeat business
  • Managed returns, exchanges and refunds in accordance with store policy

Sales Associate

Inspired Sandals Brazilian Footwear
01.2021 - 05.2023
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Provided excellent customer service by addressing issues promptly.
  • Met merchandising standards by keeping store stocked and products faced
  • Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
  • Performed cleaning tasks, keeping store neat and organized
  • Maintained inventory records for restocking purposes

Education

Miami Palmetto Senior High School

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Call management
  • Documentation
  • Microsoft Office Suite
  • Technical support
  • Filing
  • Order fulfillment
  • POS systems expert

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Walgreens Boots Alliance
09.2024 - 02.2025

Front Desk Receptionist

Thump Gym
07.2023 - 11.2024

Sales Associate

TJX Companies
06.2023 - 12.2023

Sales Associate

Inspired Sandals Brazilian Footwear
01.2021 - 05.2023

Miami Palmetto Senior High School

Similar Profiles

CREATE PROFILE
BRENDA PEREZ