Brenda Perez
Elberta,FL
Summary
Dynamic Point of Sale Associate at Home Depot, recognized for enhancing customer satisfaction through effective payment processing and relationship building. Demonstrated reliability and attention to detail, contributing to increased sales and efficient transactions. Skilled in POS system operation and adept at cross-selling strategies, fostering a positive shopping experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Point of Sale Associate
Home Depot
Foley, AL
02.2017 - Current
- Increased associates' proficiency in handling transactions by providing Point of Sale system training.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention efforts by adhering to store policies and procedures in handling merchandise and transactions.
- Assisted customers with special services, account updates, and promotional options.
- Processed various forms of payment securely, safeguarding against fraud or theft.
- Contributed to overall store performance through effective teamwork and collaboration with colleagues.
- Assisted in inventory management, accurately tracking stock levels and reporting discrepancies to supervisors.
- Mastered multiple Point of Sale software platforms, adapting quickly to changes in technology or system updates.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved technical issues with Point of Sale equipment swiftly, minimizing disruptions to the checkout process for customers.
- Participated in special promotions or events to drive sales goals, collaborating effectively with other departments as necessary.
- Continuously updated knowledge about company''s policies, promotions and products, ensuring the ability to offer accurate information to customers.
- Maintained excellent attendance record demonstrating commitment towards job responsibilities.
- Handled returns and exchanges professionally, resolving customer concerns promptly and courteously.
- Managed high volume periods effectively by maintaining focus under pressure while maintaining a friendly demeanor towards customers.
- Developed strong relationships with regular customers by remembering names, preferences, or previous purchases.
- Provided exceptional customer service by answering inquiries, locating products, and offering assistance as needed.
- Enhanced store revenue by upselling products and suggesting additional items during checkout process.
- Reviewed new promotions and monitored price changes.
- Performed daily opening and closing duties, ensuring that the sales floor was ready for business each day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Custodian
Turquoise Place Orange Beach Al
Orange Beach, AL
01.2015 - 10.2015
Garde Manger
Perdido Beach Resort
Orange Beach, AL
02.2011 - 05.2013
- Created visually appealing hors d'oeuvres displays for banquets and private events.
- Streamlined prep work processes for improved efficiency, reducing waste and saving time in a high-volume kitchen environment.
- Maintained a clean and organized workstation at all times, adhering to strict sanitation protocols for safe food handling practices.
- Ensured optimal freshness of ingredients through proper storage and rotation procedures, maintaining the highest quality standards.
- Monitored quality of raw and cooked food products to uphold health code standards.
- Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
- Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes, and risk management regulations.
- Incorporated seasonal ingredients into daily specials, offering unique dishes that highlighted the freshest flavors available.
- Mastered various knife skills for precise cuts and meticulous attention to detail in all aspects of Garde Manger tasks.
- Collaborated with culinary team to create seasonal menus, showcasing fresh produce and innovative flavor combinations.
- Consistently maintained appropriate par levels of prepared items to guarantee availability during service hours without overproducing excess inventory.
- Assisted with training new staff members on Garde Manger station operations, sharing knowledge and expertise for consistency across the team.
- Successfully maintained consistent quality across all Garde Manger dishes, ensuring adherence to established recipes and preparation techniques.
- Managed inventory levels effectively by tracking usage patterns and placing accurate orders with suppliers on a weekly basis.
- Worked closely with the executive chef to develop new menu items that aligned with current culinary trends and guest preferences.
- Improved customer satisfaction ratings by promptly addressing concerns or special requests related to the Garde Manger station offerings.
- Participated in weekly team meetings, providing input on menu development and suggesting process improvements for more efficient operations.
- Elevated dining experience through thoughtful ingredient selection that showcased premium products while balancing cost considerations.
- Enhanced plate presentation by employing creative garnishing techniques and attractive food arrangements.
- Monitored food production to verify quality and consistency.
- Assisted with menu development and planning.
- Coordinated with team members to prepare orders on time.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Evaluated food products to verify freshness and quality.
- Disciplined and dedicated to meeting high-quality standards.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Set up and broke down kitchen for service.
- Participated in food tastings and taste tests.
- Utilized culinary techniques to create visually appealing dishes.
Certification
Certified Medical Assistant.
Timeline
Point of Sale Associate
Home Depot
02.2017 - Current
Custodian
Turquoise Place Orange Beach Al
01.2015 - 10.2015
Garde Manger
Perdido Beach Resort
02.2011 - 05.2013