Brenda Perkins
W.B. Hill Inc
Springfield,MA
20
years of professional experience
Organized Parts Management Professional prepared to leverage expertise in inventory control and order fulfillment. Demonstrated reliability and commitment as a dependable team player, focused on achieving results and adapting to evolving environments. Dedicated to contributing value through a detail-oriented approach and strong technical knowledge.
Work History
Parts Specialist
3 Years 11 Months- Resolved caller inquiries and directed incoming calls to appropriate parties.
- Accurately input repair order and purchase order information into relevant systems for documentation.
- Reviewed job requirements and supplied technicians with correct parts for specific job tasks.
- Tracked and organized 1,000+ parts in parts room inventory to ensure accurate availability.
- Coordinated shop supply inventory tracking and replenishment to maintain consistent availability.
- Processed vehicle inspection cash-out transactions, verifying transaction details and completing inspection-related documentation.
- Coordinated returns and warranty processing for default parts, ensuring documentation completion and claim readiness.
- Acted as a point of contact with vendors to resolve shipment problems.
- Reviewed purchase orders, verifying stock and job-specific requirements for fulfillment.
Sales Associate
2 Years 4 Months- Provided customer service during sales
- Scheduled appointments for small machine repairs, ensuring timely service for customers
- Acquired expertise in small engines to assist customers effectively
- Guided customers in selecting appropriate machines for their specific job requirements
- Assisted customers in selecting power equipment, parts, and accessories for residential and commercial needs.
- Recommended product options using detailed knowledge of mowers, trimmers, blowers, and related equipment.
- Coordinated special orders, product availability, and order follow-up to support customer needs.
- Processed sales transactions accurately through point-of-sale systems and payment procedures.
- Responded to phone and in-person inquiries with clear information on pricing, features, and availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Delivery Driver
2 Years 1 Month- Transported products to customers promptly
- Delivered parts to repair shops, ensuring timely availability for repairs
- Recorded return items and retrieved cores from specified locations
- Delivered auto parts to customer locations using efficient route planning and timely dispatch.
- Verified orders, invoices, and part numbers to ensure accurate customer deliveries.
- Loaded and unloaded parts safely while protecting fragile and high-value inventory.
- Inspected delivery vehicle daily to maintain roadworthiness and compliance with safety standards.
- Communicated with sales and counter staff to resolve order changes and delivery issues.
- Completed on-time deliveries by choosing best and most efficient routes.
Office Worker
2 Years 7 Months- Handled incoming calls, routed callers, and provided requested information.
- Resolved customer needs through direct support and troubleshooting.
- Entered, validated, and updated data fields according to established procedures.
- Completed systematic filing of records by category, date, and document type.
- Handled insurance claims activities, including documentation review and follow-up with insurance carriers.
- Handled coordination with salvage companies to facilitate salvage activities and recovery processes.
- Served as point of contact for local police departments to facilitate timely information exchange.
- Performed clerical office duties including document handling and administrative record support.
- Processed invoices, payments, and daily billing records with accuracy.
- Resolved customer inquiries regarding roadside assistance, storage, and retrieval procedures.
Delivery Driver
6 Months- Delivered parts to shops to ensure timely completion of repairs.
- Ensured shops received necessary supplies to meet customer demands
- Communicated requirements of commercial accounts to align services with client needs
Mobile Parts Pro-MPP
3 Years 2 Months- Communicated needs of commercial accounts to company
- Make sure the customer has all materials to do the job at hand.
- Processed orders for commercial accounts
- Make sure the customer have all materials to do the job at hand.
- Facilitated customer support to enhance satisfaction and resolve issues.
- Processed customer transactions accurately at the register.
- Organized and replenished merchandise on store shelves.
Stocker
3 Months- Arranged product displays in store front to attract customers
- Relocated displays within store to optimize customer flow
- Replenished shelves with inventory to ensure product availability
Production/ sales
1 Year 11 Months- Sorted donations and displayed sellable items on sales floor
- Labeled and priced sellable items for customer visibility
- Processed customer transactions efficiently
Co-teacher
2 Years- Assisted teachers in curriculum planning to ensure alignment with educational goals
- Help teachers plan curriculum
- Supervised classroom activities to maintain a safe and engaging learning environment
- Ensured a safe environment by promptly cleaning up after children
- Any tasks that were asked of me
Education
- Medical Billing and Coding
- Some schooling towards
- Very Reliable
- Professional
- Organized
- GPA: 3.49
Skills
Parts logistics coordination
Parts procurement
Parts cataloging
Inventory accuracy monitoring
Warranty claims processing
Returns management
Order processing
Shipping and receiving
Inventory management software
Technical parts knowledge
Customer service excellence
Client relations
Problem-solving skills
Personal Information
Availability: currently seeking employment
Timeline
Parts Specialist
W.B. Hill Inc
11.2022 - CurrentRead More
Sales Associate
Acres Power Equipment
07.2020 - 11.2022Read More
Delivery Driver
GENDEN AUTO PARTS
05.2018 - 06.2020Read More
Office Worker
CJ’S TOWING UNLIMITED
10.2015 - 05.2018Read More
Delivery Driver
Auto Part International
04.2015 - 10.2015Read More
Mobile Parts Pro-MPP
ADVANCE AUTO PARTS
02.2012 - 04.2015Read More
Stocker
CHRISTMAS TREE SHOPS
09.2011 - 12.2011Read More
Production/ sales
SAVERS THRIFT STORE
07.2009 - 06.2011Read More
Co-teacher
KINDERCARE DAYCARE
01.2007 - 01.2009Read More
Springfield Technical Community College
from Medical Billing and Coding
Read More